Referred to a debt collection agency without even being billed!

[Jaz1590]

Good morning all,

Like so many on this forum, I have fallen victim to Vodafone's incompetence regarding billing,

I closed my broadband account in Mar 23 and was assured that there was nothing to pay. I was then contacted in Aug 23 by Credit Resolve who informed me that they had been passed a £19.03 debt by Vodafone, as it was outstanding for more than 4 months. This was the first I had heard of the debt and Vodafone had made no effort to contact me via email, phone or by post to provide me with a final bill. I immediately paid the debt and made a complaint to Vodafone to provide them a chance to resolve; I have heard nothing since Sep 23.

I now have a mark against my name for late payments, which is impacting my ability to get credit; notably I cannot get a mortgage now. Vodafone need to contact the credit agencies and get this mark removed, but their customer service advisers have constantly failed to deliver on their promises.

I am considering legal action and have a solicitor on board. There are so many instances of credit files being ruined because of Vodafone's incompetence and this cannot be allowed to continue.

@BandOfBrothers - I have seen that you comment on many of these posts with some much needed advice. Do you have any suggestions of how to get this resolved?

[Gemma]

@Ripshod - It's not a refund to your bank, it will show as a credit on your Vodafone bill and this goes towards the balance on there. If you'd like us to take a look, please post a copy of your bill, from when you've upgraded, (removing any personal information) and we'll go through the breakdown of the line rental, or send us a message on Social Media and we'll go through it with you. 

[Ripshod]

Yes I understand that. A refund on my bill would show as a reduced monthly payment at the bank. 

[Gemma]

@Ripshod - this would depend on if your new plan was more or less than your previous one. If you can't see it from your bank statement, please take a look at your bill from around the time your plan would have changed and the breakdown will show on there, or we can take a look for you 😊