@TJ wrote:
Hi all, private messages have been disabled across the whole Community. We found that they were causing a drop in our Value Analytics survey results, as customers believed they were part of a Live Chat type service and gave us a lower score when they had no response.
Good solution... massage the numbers upwards with no time or effort wasted in bringing about improvement.
@TJ wrote:
We've never used the private messaging feature on the Community to deal with customers or their accounts, as we previously used email and now direct customers to our social media channels.
That’s not entirely accurate as per the example given elsewhere.
