Other broadband queries
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Block devices function

I  chose Vodafone for my broadband provided purely for the App as I have teenager and it allowed me to block my child’s  devices, simply and easily,  as and when needed.  I have just had to log into the, supposedly, upgraded App only to find there is...

Julesr21 by 2: Seeker
  • 4264 Views
  • 6 replies
  • 1 thanks

Credit due on closed account but no direct debit

I cancelled my broadband services and am due a credit. I did not pay for my services via direct debit i simply paid using my bank card when my bill was produced every month.I spoke to live chat who advised me I would need to wait for the final bill t...

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Bubsxo18 by 2: Seeker
  • 565 Views
  • 1 replies
  • 0 thanks

Connecting two home networks

Hi all.   I have a Wi-Fi Hub THD3000 connected to my FTTP service and some ethernet only devices.  Wi-Fi is switched off.  One of the ethernet connections is for my Deco S7 Mesh system, which provides Wi-Fi for all devices in the house.  Everything w...

Thank you Vodafone - NOT

Just upgraded to Vodafone 6E Pro II (900) from old Pro 900. And guess what, the 'new' router insists on 12 digit wifi password. So, sadly my 11 digit password (to which of course every device in my home is set to) isn't allowed and I have to now chan...

eloceo by 3: Seeker
  • 694 Views
  • 2 replies
  • 0 thanks

Dodgy Pricing On Upgrade

I'm hoping Vodafone will pick this up and I'd also like opinions...I have just upgraded from Pro (200) to Pro II (900) broadband after being given a good offer on the web chat service.Now, the new plan I am on is Pro II 900, which according to Vodafo...

terryh by 4: Newbie
  • 863 Views
  • 3 replies
  • 0 thanks

Devices not showing in app

Have set up all my devices with my new Vodafone hub and now downloaded the app to manage them. The connected devices tile is greyed out and when I click on Devices at the bottom nothing loads for the Network Map or the Devices. When I connect A devic...

Chairman by 2: Seeker
  • 5030 Views
  • 13 replies
  • 0 thanks

Hive Hub pairing

My Vodaphone Broadband will not pair with my Hive Hub.  This is the second Hive Hub I have ordered, thinking that the previous one may have been faulty.  I have tried the switching everything on and off etc but my broadband appears to be trying to pa...

CSH6 by 1: Seeker
  • 8334 Views
  • 13 replies
  • 2 thanks

Resolved! Help connecting netgear wifi extender

I have a netgear wifi extender AC1200, previously used fine with a BT router.Since moving to Vodafone the extender cannot access the internet, it continually says the password is incorrect.The password is not incorrect, as I have meticulously entered...

breuddwyd by 2: Seeker
  • 17921 Views
  • 34 replies
  • 0 thanks