Unable to connect 2.4Ghz devices

[KGVIC]

Hi. I am a brand new customer (today) and have just set up my system. Whilst most things have connected to the router OK (including Ring devices which are 2.4GHz), I have several 2.4Ghz devices (Smart sockets, light bulbs and an RM Pro) that are unable to connect to the new network. These worked fine with Sky, but I have no option to split the networks and give a different SSID to the 2.4 network as there are no band selection options in either the Super WiFi app or the web interface. How can I fix this situation please?

[dipdot123]

Thank you for your response. My apologies I was away. 

Yes, we have Pro 900. Although it isn't 900 as we don't get over 400 as we are only WIFI as we don't have any devices with an ethernet. I am not sure if it is relevant but we also seem to have significant packet loss, but as the direct ping to Vodafone is good they also think it is good. Amazingly our old internet at 35mb was faster and more consistent. 

Any help on connecting our 2.4Ghz bulbs and smoke alarms would be amazing as the help desk assured us they would get back within 24 hours and haven't.

Best wishes,

Celia

[Amanda]

Thanks for keeping the thread updated @dipdot123 - please give our Broadband Tech team a call on 191 free from a Vodafone Pay monthly mobile, or 03333 040 191 from any other UK phone (standard charges apply) so we can have a chat about your available options. 

[dipdot123]

I did, they tell me there is nothing they can do and there is no option to split. And the Pro900 service of not waiting to get through ended up being an hour on hold. 

[Adrianblack]

So I had a new router sent to me the last time I renewed my contract for broadband fibre1. about 2 years ago.

I had a few bits of equipment like wireless adapters that stopped working but it wasnt a biggy so I thought it must be the equipment. I recently had some Wi fi security cameras installed around the house and the engineer who installed them check they were working with his own company system. This is where it gets worse. My new expensive cameras cannot detect the 2.4ghz and after 4 hours on the useless chat thingy and a useless telephone call it now appears the router switches the 2.4ghz off after a few minutes following a reboot each time. The useless advisors can't seem to accept the fact its broken and going by the posts there are quite a lot of peeps on here having same problem. I have an app on my tablet that shows available networks and it shows the 2.4ghz dissapears after a few minutes activity but the 5ghz remains good. Surely after all this time they must know there is a problem with these routers/hubs but they are refusing to replace them. They even did a failed firmware upgrade which left me unable to connect to router via the app. Today they sent another firmware update through which seems like an older version as some settings that where in the old firmware they say are no longer available i.e changing the 2.4ghz channel instead of it being fixed to auto. It did work for about 3 mins then 2.4ghz went off never to be seen again. I wonder if there is anyone out there with a bit of clout reading these posts or is it like the chat bot....falling on deaf ears. I have emailed a random vodafone email address I found today as life it too short to spend anothe 4 hours I'll never get back but I suspect no one will answer. As the great Mike Nelson (scuba diver) once said "Don't hold yer breath"

P.S. Anyone fancy all getting a report together for BBC Watchdog??

[Jayach]

@Adrianblack 

Life is too short to try to decipher that block of text. Do you have a simple query for us?

[Ripshod]

How are you testing the 2.4 wifi to know that it's not running?

It's more likely the router is using channel 12 or 13 and the cameras are limited to channel 11 and below. 

[Adrianblack]

Yes I do have a query.  I have no 2.4 ghz on my router ?

[Jayach]

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@Adrianblack wrote:

Yes I do have a query.  I have no 2.4 ghz on my router ?

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How do you know that? If you have a mobile phone try getting a Wi-Fi analyser for it to see if the router is broadcasting the 2,4Ghz band.

If it really isn't broadcasting the 2.4Ghz, you will need to report it to Vodafone, but try a factory reset of the router first.

[Adrianblack]

So you obviously didn't read my block of text that mentioned " I have a Wi-Fi  analyser app on my tablet that shows the 2 .4 ghz dissapears " then?

[Adrianblack]

I also mentioned it was reported to Vodafone??