Unable to connect 2.4Ghz devices

[KGVIC]

Hi. I am a brand new customer (today) and have just set up my system. Whilst most things have connected to the router OK (including Ring devices which are 2.4GHz), I have several 2.4Ghz devices (Smart sockets, light bulbs and an RM Pro) that are unable to connect to the new network. These worked fine with Sky, but I have no option to split the networks and give a different SSID to the 2.4 network as there are no band selection options in either the Super WiFi app or the web interface. How can I fix this situation please?

[Jayach]

@Adrianblack 

Sorry, no I didn't read your block of text, (as I said) it was just too painful. If you have a lot to say, break it into paragraphs with some space between them, it's so much easier to read.

If your router is faulty, there is really nothing we can suggest on the forum, only Vodafone can replace it.

Is it possible the router is occasionally using channel 12 or 13 and the tablet cant see those channels?

You can see what channel it (thinks) it is broadcasting from the router GUI under Status & Support and scroll down.

[Adrianblack]

The app shows all channels. I have tried turning off 2.4ghz auto and using various combinations of ssid on different channels.  Splitting 2 4 and 5 ghz all with the same results. Nada. Reboot..  2.4 .ghz shows on apo on then goes off.

Tried reporting and I saved transcripts of a few fruitless conversations I had with advisors just to look back on for a laugh.

You wouldn't believe it could be so hard to get someone to listen to you when you say something is broken. Sad part is I have had really good broadband with Vodafone and I've taken out a new contract for 24mths with a great deal from them and I was hoping for a new router but they say no.

I suppose if they're letting 11000 staff go they must be short on funds.

I'll just buy a Wi Fi extender to work around and suck it up. Lol. Cheers 

[Jayach]

If you are sure the router is faulty then Vodafone should replace it, but yes getting them to believe you would be a problem. You could try raising a complaint. 

Complaints Code of Practice | Vodafone UK

But as it is just the 2.4Ghz, you could certainly use a cheap access point to replace it.

[Adrianblack]

Will do mate. Can't be ars** spending anymore time. Just annoying when things don't what they say on the tin innit 👍

[Ripshod]

Can you catch anything in the logs when the 2.4 drops? That would be indesputable evidence to present to Vodafone.

I believe you can export the logs to a text or xml file to make the search easier(?). 

[Kamello]

Hi KGVIC. I'd like to share my experience with this problem. Like you, I've recently moved to the new "ultrahub" from Vodafone (the cube one). First thing: do not waste your time with the technical team, two hours every time to verify me and login to my router and switch everything off then on then cut the line in the end without providing a real solution,  as if they are requesting us to throw away our old appliances and security cameras! So,  I bought a descent range extender from Costco for £35 and set it up to spew separate 2.4G and 5G channels with different suffix but same password. I then went to my appliances/cameras and connect them online using the 2.4G channels. My problem was solved. I read below that you can also buy another router and ditch Vodafone router, but I thought it is otherwise a discent router. Hope this helps.