Vodafone Broadband app not showing connected devices

[PaterAnt]

Initially the app showed my connected devices in the tile "Connected Devices". Now that is suddenly greyed out and the only way that I can see them is via the "Super Wifi" tile. Is this now the correct functioning of this app or can I get the "Connected Devices" tile working again?

[PaterAnt · Accepted solution]

I reset MAC Filtering to off in the router and the app now shows devices again.

[Jayach]

 Off is the default for MAC filtering, how did it get set to on?

[PaterAnt]

Must have been on after I reset the router.

[PaterAnt]

If you use the app to block a device, the mac filtering is automatically set to "on".

[Jayach]

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@PaterAnt wrote:

If you use the app to block a device, the mac filtering is automatically set to "on".

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Ah, I never use the app, prefer to do everything via the router interface, I know that is not possible if you are on Pro, as you have to use the app for Wi-Fi setup.

[Pam67]

I have the same problem.  Renamed all my devices and now they aren't on the app..  Where is MAC filtering?  I have tried Security settings and the devices are listed there.  

[Effie]

Hey @Pam67 I hope you're doing well. Apologies for the delay in replying. If you are having any technical issues, or have any queries regarding your broadband service, the best team to speak to would be the Home Broadband team. You can reach them via 0333 304 0191 or via LiveChat here.

[CrimsonLiar]

So, daft question but are the devices themselves working?
I'm no longer with Vodafone, and I've almost always used a third-party router.  But, the list of devices I see as connected depends on where I look for that info, and in the case of devices that have "efficient sleep", how long I look at that info!

It's quite possibly the underlying code that's causing the issue especially when using Super-WiFi boosters - my devices connected to a mesh node won't show in all the same lists as those connected directly to the router!

[Pam67]

Yes they're all working and shows the devices when go into security settings so I won't bother about it now.  Just couldn't understand why they were ok then faded out that's all. Everything's working fine.