Other broadband queries

Vodafone still trying to charge me after switch to Virgin.

I started the process to switch to Virgin on the 29th of JUNE, due to waiting for many many months of Vodafone being unable to provide me with even the minimum speed guarantee. Virgin said they would deal with informing Vodafone of this switch. Vodaf...

Vodaphone Gigafast Static IP Addresses

Hi, Looking to move from Zen to Vodaphone Gigafast but need 5 static public IP's which I have with ZenCan Vodaphone supply these ?This will be on a personal accountThanks,

Draytek Vigor 130 DSL Connection Not Synchronising

Recently changed modem to Vigor 130 paired with Asus AC86U. I was using the HG612 but noticed halved speeds and thought it might have been that. Currently, the DSL light on the Vigor is blinking and within the interface menu the connection state is s...

Not received the Amazon Tech Pack

Hello Vodafone,I was expecting the free Amazon Tech pack after upgrading my home broad band. So far it hasn't arrived and I cant find the text messages confirming the new upgrade.Can you help? Cheers.John

Authentic email address?

Trying to get gigafast installed.Apparently my address is showing as incorrect and has blocked the order from going through. I have been told to update my address via the royal mail and notify this email address: royalmailaddressqueries @ help.vodafo...

Poor Signal to 2 Devices..rest are fine

I've recently changed to a Vodafone plan and router. All devices work fine in the house and Garden accept 2. Now the previous router was fine and the 2 devices (1 phone, 1 tablet) work fine on other networks etc. But at home i need to be within 2ft a...

Vodafone Router adding .broadband suffix to some network entities

Help!I've been with Vodafone for 3 years and in the past 2 weeks upgraded to Vodafone Pro Broadband with the THG3000 router.Everything was fine until yesterday when I found I couldn't RDP into my server (valhalla), it was up and running so I did a ch...

Unable to access broadband account

Hi, apologies if the answer to this is on the forum but I can’t find it.I am unable to access or view my broadband account. I have followed the email link to view my monthly bill and despite having the Vodafone app & also the broadband app, I can onl...

What Third Party Does Everyone Use For TV Channels W Pro Gigafast 900 Package

Hi Everyone, Looking at moving from Virgin Media to the Vodafone Pro Gigafast 900 Package.Residents of my house still want access to Sky channels and Sky Sports and BT Sports.Im going to purchase a few smart sticks etc for each room.Whats the cheapes...

Ethernet ports

I have my PC and a PS4 both plugged in to my Vodafone router (ports 1 and 2) via ethernet cables. When the PS4 is in use, my PC is slow and laggy. Is there a setting I can change which will prioritise the PC ethernet connection over the PS4 when bo...

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Forum Posts

Vodafone still trying to charge me after switch to Virgin.

Vodaphone Gigafast Static IP Addresses

Draytek Vigor 130 DSL Connection Not Synchronising

Not received the Amazon Tech Pack

Authentic email address?

Poor Signal to 2 Devices..rest are fine

Vodafone Router adding .broadband suffix to some network entities

Unable to access broadband account

What Third Party Does Everyone Use For TV Channels W Pro Gigafast 900 Package

Ethernet ports

Replacing THG3000 with a Google Mesh Router & Mode...

VOIP

Manual WiFi channel selection on THG3000

Wi-Fi scheduling on the THG3000

Vodafone Broadband app

Shelly EM Wi-Fi Connection Issue

Static LAN W-Fi Addresses

LAN Port changing to 100mbps

Possibility to force a "weak" wifi password

Private DNS stops access to Vodafone app