Other broadband queries

Home WiFi coverage

Since installing the vodafone router last August WiFi coverage has been intermittent. I have a netgear extender installed upstairs but it seems not enough to guarantee required extended coverage. Problems experienced are smart tv streaming cutting of...

NAT issue in vodafone's network

Hello, i'm having some issues with my NAT type particulary for online gaming with freinds/family, for example on the kids nintendo switch it shows nat type D. (From what ive read i need to be type A/B for peer to peer) I have a TP-Link MR6400 4G LTE ...

Gigafast Amazon Voucher

Has anyone been able to get the £50 Amazon voucher promised as a sign up bonus for Gigafast broadband? I was sold the service from a Vodafone sales person who canvassed the street, and filled out all the details on their tablet. I contacted Live Cha...

"http://vodafone.connect/?page=no_internet_connection.htm"

I had a number of Chrome windows open while working on a huge project, in each Chrome window I had more than 50+ tabs, I have a PC that can happily do this without any issues thanks to the amount of RAM I have. The router disconnected and while troub...

Refund not received after 2 MONTHS of waiting

My Vodafone home broadband was activated on 7th December 2020 and had nothing but issues from the beginning. After multiple calls to tech support/live chat who couldn’t resolve the issue I gave my notice to cancel on 17th December (within 14-day cool...

Sure Signal/Broadband Router

Hi guys, I've been a Vodafone customer for about 10 years and I'm switching to Vodafone broadband this month, just waiting on the OpenReach engineer coming out to check the line is ok. I've got a question about the router that Vodafone have sent me. ...

Why does Vodafone customer service repeatedly ignore requests?

I signed up for Vodafone broadband with free Apple TV in June last year. The broadband router arrived on schedule and works. The Apple TV box never arrived. I contacted customer service through chat and they would fix it they said. After a month with...

Resolved! How can I make a complaint about home broadband renewal experience?

Or make any sort of complaint I guess, which doesn't fit into the short narrow list of suggested problems? Typical of many other big companies who basically just want to make it nigh on impossible for customers to contact them unless it's to buy some...

Vodafone Router Security

Apple products continually question the security of the Vodafone router. Apparently it has weak security as it is not to WPA2 (AES) standard. I was told by a Vodafone assistant online that this could be set using the Vodafone Broadband app but afte...

Broadband app

I deleted broadband app from iphone and downloaded again able to pair app with new router but no app icon on iphone. Can only see router if I access app via app store. How can I get app icon?

Community home

Forum Posts

Home WiFi coverage

NAT issue in vodafone's network

Gigafast Amazon Voucher

"http://vodafone.connect/?page=no_internet_connection.htm"

Refund not received after 2 MONTHS of waiting

Sure Signal/Broadband Router

Why does Vodafone customer service repeatedly ignore requests?

Resolved! How can I make a complaint about home broadband renewal experience?

Vodafone Router Security

Broadband app

Replacing THG3000 with a Google Mesh Router & Mode...

VOIP

Manual WiFi channel selection on THG3000

Wi-Fi scheduling on the THG3000

Vodafone Broadband app

Shelly EM Wi-Fi Connection Issue

Static LAN W-Fi Addresses

LAN Port changing to 100mbps

Possibility to force a "weak" wifi password

Private DNS stops access to Vodafone app