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Pay as you go

Account inaccessible,

Adelchi
4: Newbie

Username not recognized.

Verification code not received.

Password not changeable.

??????????????????????????????

Support, after one month of attempts, is still not able to figure out the problem!!

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30 REPLIES 30
BandOfBrothers
17: Community Champion

Are you able to top up and make and receive calls and text and use data as normal @Adelchi  ?

i.e the account is still live because you've used it within 180 days so it does not automatically close down.

What have customer services advised or carried out thus far  ?

The Vodafone Social Media Team's via Contact-us-for-account-specific-queries could take a look if you contact them.

Unfortunately account access isn't available via this forum.

I wish you all the best with this. 

 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.0  / Android 11.

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AnnS
17: Community Champion

Hi @Adelchi 

 

It sounds like you are having problems logging into your online account as in your reply to this thread https://forum.vodafone.co.uk/t5/Pay-monthly/Not-receiving-verification-texts-codes/m-p/2679271#M6158...

 

This should be simple enough for Customer Services or live chat to solve they are well familiar with the problem and will be able to reset the account with a temporary user name and password to enable you to log in and change to something more memorable.

 

Alternatively, speak to the Facebook/Twitter team and they will help.

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Adelchi
4: Newbie

I spent days on the phone with "support" without any result, why are you asking me to keep spending time and money calling from abroad?

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Adelchi
4: Newbie

Again? I spent days on the phone with "support" without any result, why are you asking me to keep spending time and money calling from abroad?
Please read my first message.

---------------------------------------

Username not recognized.

Verification code not received.

Password not changeable.

??????????????????????????????

Support, after one month of attempts, is still not able to figure out the problem!!

---------------------------------------

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Adelchi
4: Newbie

Sorry, there seems to be a problem

We didn't recognise the username you entered. Please try again. Don't worry - we can help if you've forgotten your username. - [Error ref 1w0]

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Adelchi
4: Newbie

Lots of problems Sorry, there seems to be a problem

We didn't recognise the username you entered. Please try again. Don't worry - we can help if you've forgotten your username. - [Error ref 1w0]

 

  • Post flooding detected (community received posts of a unique message more than 1 times within 3,600 seconds)
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Jack
Moderator

We appreciate your frustration @Adelchi, however unfortunately as we're unable to access accounts via this forum, we'd need some more specific details to assist with this issue. I understand that you don't want to call again for assistance, but if you use Facebook or Twitter, I'd recommend contacting our Social Media team here.

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Adelchi
4: Newbie

Frustration is not the issue here, the problem is I can't access my account and my username is not even recognized anymore after months of "support" agents and phone calls.
Now I am getting this error too:

Sorry, there seems to be a problem

We didn't recognise the username you entered. Please try again. Don't worry - we can help if you've forgotten your username. - [Error ref 1w0]

 

 

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Adelchi
4: Newbie

Username not recognized.

Verification code not received.

Password not changeable.

??????????????????????????????

Support, after one month of attempts, is still not able to figure out the problem!!


Sorry, there seems to be a problem

We didn't recognise the username you entered. Please try again. Don't worry - we can help if you've forgotten your username. - [Error ref 1w0]Screenshot 2021-01-22 113836.jpg

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Adelchi
4: Newbie

No solution Provided, they only keep asking to over and over the same troubleshooting steps, no agent is able to retrieve past history and - after a month - they are not able to move forward basic troubleshooting. Why have customer support if they act as robots? It can be done by a web application, without having to spend money for overseas calls.

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MarkD
Moderator

Hi @Adelchi, we're sorry to hear that you're still having an issue with the online account. Have you sent us a message on the social media channels? If so, did you include your Community username in the message? Mark 

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Adelchi
4: Newbie
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Adelchi
4: Newbie

I have been promised callback at least 3 times in 3 different occasion, it never happened. Terrible. Why not fix your many web bugs, and eliminate agents and have a self help online?

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MarkD
Moderator

Sorry @Adelchi, have you sent us a message on social media? For us to help with the online account and check the call backs we would need access to your Vodafone account. 

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Adelchi
4: Newbie
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Adelchi
4: Newbie

If don't have access to my account you are joking.

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Adelchi
4: Newbie

This is ridiculous:

Congratulations Adelchi!
 

As the result of your contributions to the community, you have earned a new rank.

Your new rank is 4: Newbie

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MarkD
Moderator

On the Community @Adelchi, we don't have access to your Vodafone account, this is why we direct you to our social media team who will be happy to help. Have you spoken to the team on Twitter or Facebook and in the original message, did you include your Community username? Mark 

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Adelchi
4: Newbie

Support was unable to solve this issue after a month and many attempts, including troubleshooting steps taken many times over and over. Now the account is completely blocked, and you want me to talk to support again? Do not offend my intelligence, I am still waiting for 3-4 call back from support that never arrived, including 2 from complain department. What a disgrace.

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