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Big issues porting mobile over from Pay monthly to PAYG

JennyB76
2: Seeker
2: Seeker

‎12-09-2022 05:00 PM

Hi all,

I am at my wits end and countless online chats/phone calls to Vodafone is getting me nowhere.

On 5th Aug I did the online form to port my phone over from pay monthly to PAYG.   On the 6th Aug I got a text saying my number is now PAYG and a stream of other texts about my SIM and data.    My Vodafone was still showing Pay monthly so I rang up and put a £10 bundle on as I couldnt make any ongoing calls.

My Vodafone continues to say "pay monthly" and every time I make contact with Vodafone they say its still an open order and not transferred over, wait another 24 hours, then another etc.  The £10 bundle did not activate and they are taking £1 out a day plus I am getting texts now about PAYG which implies I am on PAYG.

 After over 25 years loyal service I am contemplating just leaving.  I have rang complaints they told me to wait 48 hours this has now passed.  Who can help?!

 

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3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

‎12-09-2022 05:04 PM

As there is no account access via the forum I'd suggest the Vodafone Social Media Teams via Facebook Messenger or Twitter DM @JennyB76 

Contact-us-for-account-specific-queries. 

I wish you all the best. Take care.  😎 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

JennyB76
2: Seeker
2: Seeker

‎16-10-2022 09:43 AM

Please help at my wits end. I have an ongoing issue with my phone not migrating correctly from Pay monthly to PAYG and once again I am in limbo land with a phone not working.  I have made countless phone calls, social media requests, I sent a written complaint that was opened and closed and now they dont recognise the original complaint number (convenient) for me to reopen the complaint.  

How on earth do I escalate this complaint?

Is there any benefit to going to a physical Vodafone branch or will they not be able to deal with this kind of issue?

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Andy
Moderator
Moderator
In response to JennyB76

‎16-10-2022 11:17 AM - last edited on ‎17-05-2023 12:13 PM by Moderator

Hi @JennyB76 👋 I am so sorry to hear your issue is still ongoing. We are not able to view accounts here so we are limited on what we can do to help here, however if you contact our social team from this link, we will be happy to look at this further and if needed raise and escalate a complaint. 

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