Breaching Vodafone T&C's

[nothappy77]

Hi I am feelig very angry and annoyed with Vodafone right now. Yesterday with no explanation and no apparent reason i recieved a text message saying F:BAR S: B: This number will be disconnected for breaching vodafone T&C's, contact ##~##. I thought it was a joke but low and behold my phone said no service and has been this way since. I tried contacted the number several times only to get to an automated voicemail saying they would return my call. im still waiting. Getting through to vodafone customer service yesterday the person i spoke to also said he got the automated machine. 

Feeling very frustrated I rang again today. only to be told I must go into vodafone shop. So last wednesday i put £10 top up on the phone and I can not use it and there is no explanation. So my seriously ill relative relys on me to all them but because of vodafone poor customer service I am not contactable and custmer service says I need to wait for that department to get back to me or go into a vodafone shop. Why I am I being inconvenienced this way and why cant a vodafone representative tell me how I have breeched my contract. ? I need a response! this is disgraceful treatment! 

[Tomrobs]

Hello. This has also happened to me, I’ve rang 07789 654405 everyday since Saturday and left a message but still no reply. When I ring customer service they say they can’t help me and I have to wait for the number to call me back. This is very frustrating as I have been a loyal customer for years and just want my phone number back. Please advise on what to do, thank you.

[Farai]

Hey @Tomrobs 👋 I've you're having the same issues. I'd recommend taking the advice my colleague @Evie offered above and drop us a message here, we'd be happy to look into things for you 👍

[WelshPaul]

Vodafone's T&C's are pretty vague and they can pretty much cancel your service at will:

https://www.vodafone.co.uk/cs/groups/configfiles/documents/contentdocuments/vfcon058965.pdf

However, it appears Vodafone have a very aggressive attitude towards anyone sending large amounts of texts and/or group texts. They also frown upon anyone using their services for business use. Although, should you find that your services have been restricted then its very likely because you send a lot of texts and/or group texts.

Posting here will get you no help other than to contact the social media team. The social media team can't help and will they tell you to call the fraud dept on the number above and wait for a call back which will take 7-10 days minimum.

[Mark]

Hi @WelshPaul As there are numerous reasons for customers receiving the message being reported in this thread, we need access to their accounts to get to the bottom of the issue and offer a resolution. As this would involve us sharing sensitive information with you, we can't do this via a public forum such as our Community. This is why we ask our customers to contact us privately through one of our social channels.

Our Consumer and pay as you go plans are not meant for business use. If you require a service for commercial use, check out our business plans online.

[WelshPaul]

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@Mark wrote:

Hi @WelshPaul As there are numerous reasons for customers receiving the message being reported in this thread, we need access to their accounts to get to the bottom of the issue and offer a resolution. As this would involve us sharing sensitive information with you, we can't do this via a public forum such as our Community. This is why we ask our customers to contact us privately through one of our social channels.

Our Consumer and pay as you go plans are not meant for business use.

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I know and so what I posted above is true and accurate. Others that stumble across this thread will read what I wrote and hopefully it will save them a wasted post (and time) waiting for help that will never come here.

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@Mark wrote:

Our Consumer and pay as you go plans are not meant for business use. If you require a service for commercial use, check out our business plans online.

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I do not need a business plan, I am an individual and use my phone for personal use. I was simply pointing out the two most likely reasons why someones service would get restricted as stated in Vodafone's T&C's.

[Mark]

Apologies for the misunderstanding @WelshPaul, I mis-read the post and thought you were inquiring about why we request you to contact us via social media. 

[Djfjupp]

This happened to me yesterday, the only thing I can recall is that I sent a long text message to my friend. I’m absolutely furious because I can’t even contact Vodafone to sort this out, I’m having to use my friends phone.

[MarkD]

Hi @Djfjupp, thanks for your post, have you received a text message from us with a number to call? If your services are restricted, you should still be able to call the number in the text message and leave a voicemail. This will be reviewed by one of the team who'll get back to you. 

[Djfjupp]

Thank you, I’ll try that. 

I just want to get my number reconnected 

[MarkD]

Cheers @Djfjupp, you'll have to let us know how you get on 🙂