Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Expired Sim card(pay as you go)

Go to solution
Masterball
2: Seeker
2: Seeker

‎27-11-2022 05:09 PM

I now have 2 SIM Cards bought 2yr ago when I planed for my trip to Spain(Failed due to COVID-19)

I want to know these SIM cards could be reactivated. it is never been used

It says the 'Remember, activate your SIM by 11 JUL 2021' but still...

1 ACCEPTED SOLUTION

Go to solution
AnnS
17: Community Champion
17: Community Champion

‎27-11-2022 05:47 PM - edited ‎27-11-2022 06:25 PM

Unfortunately, @Masterball if the SIMs have not been kept active with a chargeable activity within the last 180 days, the numbers would have been removed from the network.  To prevent disconnection Vodafone would have made every attempt to contact you by text to ask you to use the service.  Mobile numbers are recycled in general amongst all telecom providers and the numbers may have been reissued to another user. 

 

Your only option here will be new SIM cards, you can order new SIMs from the website on this link: PAYG Free SIM 

View solution in original position

1 REPLY 1

Go to solution
AnnS
17: Community Champion
17: Community Champion

‎27-11-2022 05:47 PM - edited ‎27-11-2022 06:25 PM

Unfortunately, @Masterball if the SIMs have not been kept active with a chargeable activity within the last 180 days, the numbers would have been removed from the network.  To prevent disconnection Vodafone would have made every attempt to contact you by text to ask you to use the service.  Mobile numbers are recycled in general amongst all telecom providers and the numbers may have been reissued to another user. 

 

Your only option here will be new SIM cards, you can order new SIMs from the website on this link: PAYG Free SIM