I have a p.a.y.g. phone have been charged for a call

[asset]

I have been charged for a phone call I didnt make . Have had no help just " you've done it attitude.  

[AnnS]

When a call is made it is logged against the IMEI number of the phone and there would be no doubt the call would have originated from that phone.

Unless this was a premium rate number,  it would have been covered by the daily or monthly allowance. 

You also have to consider if anyone used your phone. 

[TELC100]

you are not alone! Three times in the last 12 months I have been charged when my phone has not been used. Last time I received the message about "unlimited texts/calls etc" at 11.50pm whilst I was in bed, the phone on my bedside table untouched. The next morning I checked the usage to see a text message recorded on my account at that time, which I definitely had not sent and there was no record on my phone. I reported this as a FRAUD but no action was taken except to block my account by changing the user name and removing my email address so I can no longer check the account. Then this a.m at 07.57, again when I am just waking up I get the message from Vodafone again and £1 deducted from my balance. Mobile data has always been switched off. Will be asking for a PAC code shortly to move elsewhere

[Lucy_F]

Thank you for sharing this @TELC100 If you pop over a message to our Social Media Team via the contact information found here, we can take a closer look into this with you.