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mandarbank
2: Seeker
2: Seeker

‎19-05-2023 04:12 PM

I’ve just brought a pay as you go sim. And I chose a £30 a month plan however when I checked my coda phone app it’s saying I will be charged the £30 a month and £1 a day for unlimited calls and text which I have in my 30 day bundle. And apparently I can’t opt out of the £1 a day plan. So my bill will be £60 instead of £30 what’s going on

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AnnS
17: Community Champion
17: Community Champion

‎19-05-2023 04:29 PM

You are going to need the help of Customer Services here @mandarbank , live chat should work well, keep it simple for ToBi and you should get through to a live chat advisor.

 

I suspect what has happened here is as you have just purchased the SIM, Vodafone have taken £1.00 of the credit for PAYG 1.  The BVB would have activated at midnight and you would have received a text confirmation from Vodafone when it was ready for use.  

 

If you have any problems, drop the Social Team a message through social channels and they will have the necessary account access and get back to you as soon as possible here: Contact Us 

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