After some 20 years as a Vodafone customer I have been forced to leave as I now live abroad and they have reinstated roaming charges. According to the web site "leaving is simple" - it isn't. Today was my 4th attempt at this, including an hour long telephone conversation to a real person. It seems that, at every turn, the system is designed to block me and make it difficult to get my money back.
The last straw came today when I tried to register my device (which I'm told is necessary). The system did recognise my name, which I know I haven't changed. It had previously sent me a code to the old number so I know it recognised that.
So, question is do I keep trying (and can anyone point me in the right direction) or should I just write off, what is a small amount, as the way Vodafone treat people who want to leave. I appreciate the system needs to be secure, but not to the point of not being able to get in to the system.
