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Number not working after porting to Voxi

egzefer
2: Seeker
2: Seeker

‎20-09-2024 08:50 AM

We ported my wife's number from Spusu to VOXI on Sept 30th and the number didn't work. After countless attempts on webchat and multiple times going to the Vodafone Store, with no luck. All Vodafone says is that the port order is "Open" and must be complete. 

Never been so disregarded and felt so frustrated and powerless. As things go, she'll end up losing her number. 

Does anyone know what we could do? 

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1 REPLY 1

Effie
Moderator
Moderator

‎20-09-2024 09:29 AM

Hey @egzefer I can certainly appreciate the frustration and inconvenience this is causing to you and your wife. So we can look into this for you, and speak to the Porting team, please reach out to us on Social Media here as we have no account access on the Forum. If your wife is the named account holder, please ask her to drop us a message from her own social media profile. 

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