Number not working after porting to Voxi

[egzefer]

We ported my wife's number from Spusu to VOXI on Sept 30th and the number didn't work. After countless attempts on webchat and multiple times going to the Vodafone Store, with no luck. All Vodafone says is that the port order is "Open" and must be complete. 

Never been so disregarded and felt so frustrated and powerless. As things go, she'll end up losing her number. 

Does anyone know what we could do? 

[Effie]

Hey @egzefer I can certainly appreciate the frustration and inconvenience this is causing to you and your wife. So we can look into this for you, and speak to the Porting team, please reach out to us on Social Media here as we have no account access on the Forum. If your wife is the named account holder, please ask her to drop us a message from her own social media profile. 

[egzefer]

Hi @Effie .

I've been doing that through web chat since the day of the port when the number stopped working.
But ok, started a conversation through X right after your message, and finally now - since the Port team doesn't work during the weekend - I got a response. Which is worse than before: Saying I already have a number (???) and a Voxi account can't have more than one number. This is only getting worse.

At this point, it might simply be less stressful just to change my number altogether, than keep trying to solve this.

I'll try to revert the port back but I don't have much hope this will work. 

So much for consumer rights.