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Pay as you go

Pay as you go Sim not accepting incoming calls

2: Seeker

Hi all, I have ordered and received a new pay as you go SIM card and have loaded this into an iPhone 7.


While I am able to send/receive text messages and make outgoing calls from the SIM card I am unable to receive incoming calls. Can anyone help?


thank you 

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17: Community Champion

That's a conundrum @Gbetts 


Is this incoming calls from everyone i.e you haven't maybe accidentally added a number to the phone's call blocking list  ?

As a process of elimination can you try your sim card in another phone and if possible another sim card in your phone  ?

Also Try choosing another network in your phones settings then re choose Vodafone.

Please Check any relevant bars in your myvodafone app  / myvodafone online.

And also the settings in your iPhone.

May I ask does this happen everywhere or in one place  ?

If maybe that your Payg account hasn't been fully activated.

Live Chat and Customer services on 191 can help by checking your account.

The Vodafone Social Media Teams can help too if you use this link to try out the troubleshooting tips enclosed,  and if necessary use the template and paste it into your thread here  > Network-issues-initial-checks-and-template. so the team can look over the results.

You can also check your masts via Status-checker. 

Unfortunately there is no account access assistance via this forum.

I wish you all the best with this situation. 


🌈 Stay Safe & Stay Alert.  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.


Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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2: Seeker

Panic over...just tried it again and all seems ok. Maybe it just needed to update over night 😜



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