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Solution

Pay as you go - no credit

carolleyland73
2: Seeker
2: Seeker

Hi

 

My work have given me a pay as you go phone and sent a sim, phone and the card it came in has 5gb data and £10 of credit.  However, after setting it all up the credit is not on the phone and I don't know how to get the £10 on it as it doesn't have a 12 digit code on it.

 

Any ideas?

 

thanks

 

Carol

3 REPLIES 3

AnnS
17: Community Champion
17: Community Champion

The code will be on the receipt or top up voucher @carolleyland73 .

 

If you do not have this go back to your employer.

 

The top up card came from Argos by post and no receipt in the bag.

 

Hey @carolleyland73 I hope you're well! Could you please pop a message to the Social Media team here with the account details or mobile number and a link to this thread. They can then securely access the account and check that the SIM is activated with the top up 🙂