Retrieving an old mobile number, how to go about it?

[Kingkong123]

Hi would you be able to help me revive a mobile number that was recently in use but has been disengaged by vodaphone because I haven’t made a call within three months 

would appreciate your help 

[Josh]

@Kingkong123 We'll be happy to help you retrieve this number in question. Please send us your details following the steps I've detailed in this private message, we'll check the number is retrievable and reconnect if necessary.

[alessandrov]

Hi - I have the exact same problem. The number was originally with Vodafone (I’m a former Vodafone employee), then moved to O2 and finally to Three. I closed the contract almost 2 years ago, and it looks like the number has gone back to Vodafone. I’d love to retrieve it, if possible?

[Adam]

Hi @alessandrov when you left us, you should have requested a PAC to take your number with you. If this wasn't the case, as you're no longer with us, we won't be able to get the old number back for you I'm afraid. 

[alessandrov]

Thanks @adam . I left Vodafone in 2007, moved the number to O2, then moved it again to 3 in 2015, and finally cancelled my 3 contract in 2017. Would the number be back with the original issuer, or with 3?

[Adam]

@alessandrov It would depend on how quickly the number was reused (if it has been). It would still apply that we wouldn't be able to get the number back. It may just be worth contacting your current provider to check. 

[oli22shots]

I have the same problem. I have a mobile number which I've had for 19 years but has been put into quarantine (and according to someone in the vodafone shop, can no longer be retrieved). Please can someone from Vodafone community assist with retrivieving the number. 

[Gemma]

@oli22shots - That certainly is a long time! We can take a look and see if it’s still available to be reactivated.

So we can do this, please send us your details by following the instructions in this private message.

[Blah123]

Sorry to latch on to an old thread but I too need to recover an old number, or at least find out if it's possible. Please help!

[Alex]

@Blah123 If the number hasn't been recycled and is still available, we can try and get it back for you although as I'm sure you can understand, we wouldn't be able to make any promises! Pop us your details over using the link in my private message and we'll give it a go 😊 

[sherbey]

Hi Alex,

I've just (end of October) lost my mobile number as it was on Vodafone PAYG and it got terminated through lack of use. I would really like to keep this number if at all possible; can you help please?

Cheers,

Mark

[Alex]

@sherbey We can have a look for you 😊 Please get in touch using the link in my private message and we'll be in contact.

[jagmail]

Hi,

I have a Vodafone contract throgh my employer and want to transfer the phone number to my name under payg and get a new number for the company phone (keeping the business contract). I have been advised that this might not be possible, that I can only transfer the existing number either cancelling the contract or moving the contract to my name (I just want the number). They said that I could get a new number in the corporate contract but my existing number would be gone. If I do that, would it be possible to get that number afterwards for payg?

Thanks

Alvaro

[AnnS]

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@jagmail wrote:

Hi,

I have a Vodafone contract throgh my employer and want to transfer the phone number to my name under payg and get a new number for the company phone (keeping the business contract). I have been advised that this might not be possible, that I can only transfer the existing number either cancelling the contract or moving the contract to my name (I just want the number). They said that I could get a new number in the corporate contract but my existing number would be gone. If I do that, would it be possible to get that number afterwards for payg?

Thanks

Alvaro

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Hi  Alvero

You have been given the correct information, the business number is tied into the business contract and it would not be possible to give the contract a different number without losing the number you wanted to keep.  Your employer would need to ask Vodafone for a PAC code for you to transfer to PAYG and this would cancel the business contract leaving your employer liable for the remaining time left on the contract.

 A workaround would be to ask your employer to do a transfer of ownership for the business number to your name for a consumer contract, this mean you would need to meet the necessary criteria for a contract and pass a credit check and would leave you liable for paying the remaining time left on the contract,  when the contract reached it's minimum term you would then be able to transfer to PAYG.  Your employer would then need to take out a new business contract for your use.

The best time to do this is to wait until the business contract is about to reach it's minimum term.

[jagmail]

Thanks. Yes, this is what I was told. If we get a new number to the existing contract, is there a way for me to later chose that number (which presumably would then  be in the pool of available numbers) for payg?

Thanks

Alvaro  

[AnnS]

Hi @jagmail

You can't get a different number for the existing contract that has already been explained, the moment your employer tried to port in a different number to the existing business contract it would override the number you wanted to keep and that would be lost. The only way is as described above.  Give your employer the form below to get the business contract into your name on consumer. 

Can I transfer my number and contract to someone else?

[jagmail]

Hi, I understand that it would be lost. My question is, once it is lost is there a way to somewhat retrieve that that number for a payg or personal contract since it would not be in use? I am not interested in transferring the existing business contracty to a personal contract because the monthly rate is too big.

Thanks

Alvaro

[TimTam]

I would also like to retrieve an old number if possible. It doesn’t seem to be in use. Could you help please?

[Tash]

@TimTam So I can look into your old number for you and find out whether this can be done, please follow the details that are in the private message I've sent.

[TimTam]

I never received a private message and when I tried to send one to @Natasha, I received the below response.

Due to the amount of queries we receive on the Community, we’re unable to respond to PM’s. Please follow one of the options below, to ensure your query is resolved as quickly as possible.

... Call 191 from your Vodafone mobile ...