SIM swap (replacement SIM) using a SIM picked up in store?

[akaMaxP]

Hi

Was wondering whether, instead of ordering a replacement SIM via Live Chat, it is actually possible to replace my existing PayG SIM with any random PayG picked up in a supermarket.

When going to https://myaccount.vodafone.co.uk/sim-management/activate-sim, all the form does is asking for the 10 digits long SIM number, there is no indication that it can't be just any Vodafone PayG SIM.

Hence the question.

Thanks

[AnnS]

If you are wanting to keep the same number and online account @akaMaxP , the swap has be completed to a plain blank numberless SIM only available through Customer Services or from a store. 

There would be nothing stopping you from picking up a PAYG SIM from a supermarket, but this will have a different number and would necessitate setting up a new online account for the number.

If you are trying to complete the swap through your online account to a supermarket SIM this will throw up errors.  

[kinstray]

Vodafone shop should do a SIM swap.  This is free of charge from what I understand.  Is there a problem with your current SIM Card?