Top up problems - error after paying

[Veit]

Top up problems error after paying

I`ve made top up on the site from client page and get such a error.

As a result my balance still 0, but on bank account operation completed (minus 5 pounds)

Could you connect me to technical specialist?

I will provide all info about transaction.

Thanks in advince.

[Colleen]

@Veit I'm sorry to see you've had problems with your top-up. I'll need to take a closer look into what may have caused this. So I can help you further, please get in touch using the details I've sent you in a private message.

[jegorik]

I have a same problem. Any solution?

[Veit]

Not yet for now.

I have email confersation with vodafone helpdesk, but the investigation still is in progress.

This operation on my card is in "reserved" status, so there is a chance that in 2 weeks money could be unblocked and returned. In several days we`ll see the result.

[Mark]

I'm sorry to hear you're having difficulty when topping up @jegorik. As we'll need access to your account to help with this, please get in touch by following the instructions in this private message.

We'll stay in contact with you until everything's been sorted @Veit. I'm sorry for any inconvenience this has caused.

[valentin]

Hi,

I have the same problem. My first payment was on 10th April, and the second one was 10 minutes ago. You can check the screenshots I added. 

Thank you. 

[Mark]

That's strange @valentin, I'm sorry there's been a problem with your top ups. As we'll need access to your account to look into this, please contact us by following the instructions in this private message and we'll be in touch.

[_Joey]

I do have the same problem

The 1st week I was with Vodafone, I attempted an additional top-up with my CC (April 08) of £50, which did not go through - the error was aowmsomet related to not being allowed to top-up more than £30 the 1st week .

I ignored, as the card atatement showed the payment as "pending". 

I am now surprised to see the £50 were charged from my CC 2 days later, April 10, but never credited.  

Card issuer says I need to contact Vodafone for correction or chargeback - pls help!

A top-up of £40 through PaypPa shortly after, was credited without any problems..

Thanks indeed.

[TJ]

I'm really sorry to hear about the trouble you've had with this Top up @_Joey - apologies for any inconvenience this has caused. 

So I can take a closer look into this for you, I've sent you a private message with details on how to get in touch; as I'll need to access your account securely to help you further. 

[Veit]

Finally money unblocked after 14 days.