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Trying to get credit refunded

Nevcity
2: Seeker
2: Seeker

I had a big value bundle 20 which has expired. I had £13 credit in when it expired. I have moved to sky mobile and have a sim ready. I was told i would be rang by vodafone to receive my credit (by live chat who said it would be 3 - 5 days). Ive not heard anything yet. I cant request a PAC as my credit will be lost so i cant use my sky sim yet.

Can anyone help me get my credit?

Can i use my new sky sim and ask vodafone to ring the new number and then do the PAC when i have received the credit.

Thanks

1 REPLY 1

Nevcity
2: Seeker
2: Seeker

Ok thanks for letting me know. 

How do i use my credit to get a £10 big value bundle then?