can't get my balance

[movoda]

I can’t get my balance with *#1345# or 2345 - these just produce error messages. And it seems my phone's too old to install the app.

Phone works fine to make and receive calls - I just don't want to get cut off because I don't know my balance.

Does anyone know of a workaround?

[AnnS]

Hi @movoda 

Try rebooting the phone, it may just be that the balance enquiry lines are busy and you will have success later.

You could always set up an online account from your PC, when you log in you will be ableto see your balance and top up from there.

You should also be able to call 191 and follow the prompts to hear your balance.  Although it may be busy, live chat or Customer Services will give you your balance.

[movoda]

Thanks very much AnnS.

Sorry to say reboots don't help; all good accessing my account except for the phone number which is - incorrectly - rejected as not being a Vodafone one - so that stops me logging in.

I can get into the beginning of the process with 191 - until it rejects my number as not being a Vodafone one.

I bought this from Vodafone. It's branded as Vodafone. And Vodafone send me usage texts to it.

Maybe one day I'll go to a physical store with this, though I doubt it.

🙂

[Josh]

@movoda Have you recently changed your plan or undergone a Number Change at all? 

[movoda]

No - neither of those. I did go into a Vodafone store on Tuesday but they couldn't do anything to help. 😞

[movoda]

Ps. - actually the store did say one useful thing - that I'll get a text to tell me when my PAYG credit runs low. They were vague on when this happens - anyone have an idea when I'll get the text?

[Josh]

@movoda In this case, it's probably best we look at your account to understand why the IVR (automated 191 system) isn't picking up your mobile number. Please can you send our team your details over, following one of the contact methods highlighted in this post HERE.

[movoda]

Thanks Sherrie. I do have an online account - trouble is it rejects my phone number.

I'm probably just going to run the credit down on this SIM and bin it.

[movoda]

HI - can someone please tell me when does my PAYG phone tell me I'm running out of credit?

[Josh]

@movoda A message is usually sent when you've used at least 80% of the available credit. We also send a message/notify you, as soon as there's no credit available too!