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I've decided to post my problem as I seem to be going around in circles. Back in August my Vodafone App stopped working for no apparent reason so I contacted Vodafone to be told that my account was corrupted and that had affected logging into the App, so after having my account cleansed and having to pick a new user name and password I tried downloading the App and trying to connect, guess what it didn't work. After contacting Vodafone on numerous occasions to be told my account was fine and to delete the App, Cache and Cookies this should solve the problem. Yet again nothing seemed to work, so again I contacted Vodafone who said they would send off an escalation form for me and the Customer Service Team would contact me in 3-5 days, which they did asking me to install the latest version of the Vodafone App. This didn't work either, so out of desperation I sent off a complaint and after a couple of days a message was left on my phone responding to my complaint and that the caller would try again later to contact me. I rang back with my complaint reference number and detailed my complaint again and yet another escalation form was sent off, the reply back........please install the latest version of the Vodafone App. I did respond by email over a week ago, as of yet, no reply! Looking at the posts on the Forum this seems to be a common event, without a common answer. Any ideas or advice?
The first thing to check is your online account, if this is set up and working correctly, as the Application goes by the online account this should follow.
The recommended advise is to clear all traces of the Application from your phone, if you are using an iphone, to prevent downloading the back up copy, this will include your icloud account, and download a new fresh copy of the Application to your phone.
If you continue to have problems, contact the Team on the forum for direct help and support here: Contact the Social Media Team
Yes, I have an iPhone and my online account is working, apart from not being able to add a credit/debit card for some reason so had to top up over the phone......takes me back a bit. As per my original problem above I have done what you suggested so many times. To be quite honest I've virtually given up on Vodafone, I just liked the App as everything was in one place rather than having to log on to your account putting in a security number etc, etc😡
Hey @Nutty68boy - it's disappointing to hear you're having trouble accessing your My Vodafone app.
We'll need to access your account to help get you up and running again - please contact our team via Facebook, or get in touch on Twitter. You can find more information on doing this here.
Please also provide a link to this thread, along with your username; this will save time and we’ll be able to help you quicker.
Thanks for your response. Sorry if this sounds a bit stupid but do I take it I respond through Messenger rather than actually through Facebook and if so how do I add a link to this thread? I've used Messenger in the past and made an official complaint and that's why I ended up posting on here as I got nowhere!
Thanks for getting back in touch @Nutty68boy - I can see you've gotten in contact and we're taking another look into these app issues. I know this has been going on for a while and hope we can get it resolved once and for all this time.
Well after going round in circles with my complaint about my Vodafone App I have been told that my Account doesn't have any issues and I should contact Apple as I have an iPhone and it could be a problem with the iCloud or App Store, oh and as I have an iPhone SE it could be too old to cope (it was fine up to a few months ago and my Wife's iPhone is older and that works with the app ok). Thought I would check my Balance through my online account and add a payment card, apparently I can't add a payment card as i just go round in circles again, I press add a payment card and nothing happens, it just won't let me add one! I'm getting the feeling I'm jinxed, why is life so complicated? 😡
@Nutty68boy I've just replied to your latest message to us - I'm really sorry for the delay!
We'll be able to advise you further over Messenger once we have the requested details.
I have been having exactly the same problem - Ive lost count now how many times ive reported it and the say - dont worry weve fixed it now or we will ring you back and its still not working!
Todays chat reference is 187565586466813509
I feel Ive missed out on loads of offers that the keep telling me to log onto the app for!
I have an Iphone XR on contract
Please ensure to include your Community username and a link to your post - this will save you some time and we'll be able to track your messages.
I think I'm going to give up trying to get the Vodafone App to work, I replied to a previous message on Vodafone Chat and they haven't even responded, I can't even add a payment card to my Vodafone Account so how my account can be working properly I've got no idea, apparently it's my Apple iCloud that's the problem! As this seems to be a common problem why can't Vodafone get it sorted? Good luck with getting your App to work.
It's very strange that no ones been back in touch with you @Nutty68boy, apologies for any inconvenience this has caused. Please pop us another message over and we'll take another look into this for you.
Thanks for your reply. I haven't sent another message as I thought the message I sent on the 28th November should have been sufficient, and as I have gone around in circles for months didn't really see the point. I have just logged on to my Vodafone Account today to check my balance and even though there isn't a problem with my account! guess what........I can't top up through my Account, I can't even add a Payment Card. At the moment I'm topping up via the automated service, starting to think Vodafone has something against me, first my App doesn't work and now my Account doesn't seem to work properly. Time to move providers I think! 😡
I too have given up I'm fed up of wasting my time ringing- I've left a twitter message and no response. Seems funny that a phone company can't actually ring you!
As for it being my phone - well this is the only app I have a problem with??
Like you the only App that doesn't work on my iPhone is the Vodafone App, strange that..........must be my Phone! You'd think with other customers having the same problems that Vodafone would have found a solution by now? I totally agree about the phoning issues, how many times do I have to leave messages, each time starting at the beginning only to end up exactly where I started, I even complained officially, only after weeks to be told that it's my phone or my iCloud that's the problem........apparently I need to go to an Apple Store to solve the issue 😂 well maybe 2020 will be different, wishing you good luck...........and Happy New Year!
I have done every conceivable and imaginable thing to get this resolved. After a long 6 months and countless complaints and around 50
calls to Vodafone and a complaint raised. Vodafone replied in the last few days and said there's nothing we can do you can leave FOC and terminate your contract!! What???? 6 months to fix and then told I can leave. So
much for a valued customer of 17 years! Come on Vodafone, this can't be for real!!
I've been chasing escalating and raised a complaint for 6 months now. End result: we can't fix it you can leave FOC from your contract. 17 years as a loyal customer!
I appreciate you've contacted us a lot @Karren, we'd love to take a look into these app issues for you though. We'll need to access your account to help get you up and running - please contact our team via Facebook, or get in touch on Twitter. You can find more information on doing this here.
Make sure to pop your username and link to this thread in your message too, this will save you having to explain again and we can help you quicker.
Yeah I've been contacting for 6 months straight and now straight out told "we can't fix this". You can leave us free of charge. How will this be any different? Is it not the same tech team?
It's completely up to you if you want to contact us @Karren - or you have the option to leave. You asked about your loyalty after such a long time and of course we'd hate to see you go. We'll take a look into your account ourselves, to see if there's any possible option that's been missed.