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Pay as you go

Voicemail Not Working

2: Seeker

I took out a PAYG Sim last week. 

Set it up and all good however voicemail doesn't work. 


I dial 121 and I get the message 'welcome to the voicemail connection service - press 1 to be connected or press 2 for info'. 


I press 1 and then get the message 'it has not been possible to connect you to voicemail'.


My voicemail is definitely activated. 


I can't get through to any call center agents for days due to virus.


Any ideas ?





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17: Community Champion

Live Chat is up and running or ring 191 or ask the Vodafone Social Media Teams via Contact-us-for-account-specific-queries to help. 

I'd suggest Twitter and link back to your thread here including your forum username so your not having to repeat yourself again.


I wish you all the best with this situation @Peter58 


🌈 Stay Safe & Stay Alert.  🌈 

Current Phone > Samsung Note 20 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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2: Seeker

No agents available on 191 for days. No agents available on Live Chat.

I try several times a day for a week. 


Now I'm being ignored on Twitter too. 


Covid-19 is no excuse now - most are back to work. 


Please think hard before signing up with Vodafone

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