Why is my top up not showing

[Jleeuk]

Why is my top up not showing, I have a £10 monthly pack but wanted to send picture mssages so I topped up to be able to do that and it's still not showing in my balance. Why

[Andy]

Hi @Jleeuk 👋 We don't have account access here over the forum, as we will need to check your account to make sure everything looks as it should, could you please reach out to us via the details in this link. I have also popped a link here, where you can find device guides so you can make sure your phone is fully setup for picture messages.