Pay as you go

A place to discuss the My Vodafone App, bundles, Vodafone devices, Pay as you go Rewards and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Number suspended when I haven’t breached the T&Cs

On the 9th of August, 23:59 I received the following text:This number will be suspended for breaching Vodafone T&Cs. To review this decision please contact 07789654405I was in another country at the time, and I really didn’t see this text to be serio...

Phone number disconnected

Hi everyone My phone number was disconnected in late February of this year, and I’m wondering if there’s any team at Vodafone that could help me get it back? For context: I’m a British student studying overseas, but I’m planning to return to the U.K....

Pay as you go Plus and the app

Hi. I have recently become a pay as you go plus customer. Since then the app does not show any information about my plan or let me manage it. I have read that the app is the only way to manage the plan.what do I do now? Does anyone else have this?  (...

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Text message received saying suspended

Hello all. I have 0 clue to why I have received a text message from Vodafone saying my number will be suspended for breaching Vodafone T&Cs. I haven’t a clue why it’s saying that!  Please help. 

Big Value Bundle (PAYG1) to PAYG Plus

How do I convert my subscription from the Big Value Bundle (PAYG1) to PAYG Plus? In this post PAYG Plus, I saw a response from a moderator back in January, who I assume is a representative from Vodafone, stating that this option would be available to...

AV1610 by 2: Seeker
  • 903 Views
  • 2 replies
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Resolved! Get new plan with old SIM

I'm visiting the UK, and about two years ago on a visit I bought a pay-as-you-go SIM from Vodafone, and kept the SIM card. I'd like to reuse that SIM card now, but I can't seem to just reactivate it, and buying a plan means they will send me a new SI...

Emojis cost money to send

Just been fobbed off once again saying that maybe my phone charges to send emojis but my husband's phone is free even though we're both on Android phones and have big value bundles, so basically if you have any credit left on your phone they will tak...

Chris67 by 3: Seeker
  • 917 Views
  • 2 replies
  • 0 thanks

big bundles and charges

I have a 30 day big bundle. I sent a text with a photo attached. I didnt have my mobile data turned on do i get chaged for sending the photo 

borg001 by 2: Seeker
  • 2020 Views
  • 3 replies
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Resolved! Big Value Bundle charging for texts

I have a Vodafone Big Value Bundle which gives unlimited texts. I get so many minutes and data in bundle too. But this month suddenly, without warning, and long before it was due to roll over to the next month, I started getting charged for texts. No...

jed_vlud by 2: Seeker
  • 3865 Views
  • 6 replies
  • 0 thanks

Resolved! Europe 8 day pass, calls only add on

Hi, not convinced after advisor chat, please help.Firstly, I’m on payg Simply tariff, uk rate 53pmin calls/ 26p texts. I fully understand that  when I visit Spain soon, I need to add a  payg extra option. I only want calls …£5 for 100 mins 8days. The...