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Pay as you go

pay as you go plan - retain number while abroad

mctsred
3: Seeker

Have had a phone on a pay as you go for a number of years now - was advised to make a chargeable call every 90 days or so to keep the number active., and have been diligently doing that for ages -

 

unfortunately have a 3G phone with standard size simcard and 3G has been disconnected where I am, so therefore unable to make the current call (90 days was up the day before yesterday😐) - cannot even log in to the vodafone portal as it prompts for security code to be sent to the phone number that is off the network!

question is - how strict is the 90 days - i.e. is it worth attempting to find a 4G or 5G phone that will accept a standard size simcard so I can make the call, or has the number been 'recycled' already.

second question - if I was to get in to the portal is there a chargeable web to text option to keep the number active?

any suggestions on keeping the number going most welcome - even if it requires a nominal topup fee every so often or something!

thanks

 

 

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12 REPLIES 12
BandOfBrothers
17: Community Champion

Hi @mctsred 

 

The policy is now activity needs to be made every 180 days.

The timeframe breaks down like this …
If a person does not make an activity as described above in 90 consecutive days then Vodafone make contact via sms to advise. Then if after 45 days no usage is made they send a final notification and then give another 45 days to make some activity.
Then the Payg account could be suspended and the number and account credit lost.
The mobile number is typically quarantined for a length of time and then put back into the number pool to be redistributed to another person.
If a Payg account is suspended then a person has 90 days to ask Vodafone to re activate the Payg account via 0333 304191,  191 from a Vodafone phone or from abroad +447836191191

I

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

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AnnS
17: Community Champion

Hi @mctsred 

 

You will be able to keep the number active by making a chargeable activity every 180 days.  If you have not topped up or used the phone during 90 days Vodafone will send a text message to let you know what needs to be done to keep the number active.  If you do not take any active Vodafone will send a further message 45 days later, if no action is taken you have a further 45 days to remain connected.  If no action is taken during that time you will be disconnected from the network and lose any remaining balance and it will be impossible to reconnect the number to the network.

 

It would also be worth mentioning that Vodafone are now identifying 'permanent roamers' with it being a UK network, the SIM is expected to connect to the UK network.

 

You can top up from abroad without the need to log into your account here: Top up you can also get someone to top up the phone on your behalf.

 

You also mention 3G has been disconnected by the roaming network, if 2G is still available you should be able to change the network mode on the phone to 2G.  I would recommend doing a network scan from you network settings, you will be able to roam on any network where there you are able to get a connection.

 

 

 

 

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mctsred
3: Seeker

Hi @AnnS,

 

thanks for the info and that topup link - that's great especially since I can't login to my account as it sends a security code to phone that cannot connect!

- couple of things though...

Given that I have a 3G phone  and am unable to make or receive calls, when you say "If you have not topped up or used the phone during 90 days" does that mean that i could 'top up' every 3 months instead of making the calls?

also you mention 'permanent roamers' - if the SIM doesn't connect to a network in the UK will that also be an issue - is that something new?

unfortunately 2G has also been switched off, so my only option is to obtain a 4G or better phone that takes the old standard size simcards - does such a thing exist?  or is there an adapter (to go from nano to standard) I wonder?

 

thanks again for your help 😀

 

 

 

 

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mctsred
3: Seeker

Hi @BandOfBrothers,

 

thanks for your help and providing the helpline numbers - as it stands, I can't make any activity on the phone due to 3G being switched off where I am. - will try and obtain a 4G compatible phone that will take the standard simcard, and see if I can make a call.

Will give the helpline phone number a try to see if they can assist in the meantime

 

thanks again! 😀

 

 

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AnnS
17: Community Champion

Hi @mctsred 

 

You don't mention the country where you are roaming or how long it has been since you left the UK.  Vodafone are starting to identify customers who are permanently roaming without returning to the UK and if you are in that category, it could well be a problem especially when the phone does not make a connection to a network.  If the number is important to you and you need a UK number, you could always send the SIM to someone you know in the UK to keep active in readiness for your return.

 

As far as topping up is concerned, you won't have any issues with topping up every 90 days, this will keep the SIM active.

 

It sounds like your SIM is quite old, the latest SIM's are multi SIM.  See here: Multi SIM an here: Multi SIM cards .Unfortunately, Vodafone won't send a SIM replacement to an address outside of the UK.  Also, due to fraud prevention a replacement SIM would need to be sent to the address registered to your account.

 

Even if you were able to cut the SIM down to size, there would be no guarantee it would work in a new phone.

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mctsred
3: Seeker

Hi @AnnS,

 

thanks for the quick reply - country is Canada, and have not been in UK for about 2 1/2 years now - this has never been a problem - as I say it's only because they have switched off 3G here and I have an old phone that I cannot connect.

 

are you definitely saying that topping up every 90 days will keep the sim active - i.e. does that count as a 'chargeable call'? - just until i next return to the UK - hope so.

 

however that being said, how do I go about obtaining a nano or micro sim (sent to a UK address) ? what would need to be done to activate that, given that I cannot log in to my account in the portal!

 

thanks again!

 

 

 

 

 

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AnnS
17: Community Champion

Hey @mctsred 

 

The information you need is on the link in my reply.  Take a look at SIM swap tool.

 

The other question to clarify is if you need a UK mobile number that you don't  use when you have not been in the UK for over 2 years. 

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BandOfBrothers
17: Community Champion

@mctsred 

 

Activity is defined as in …

  • Making a chargeable call.
  • Sending a text.
  • Using Mobile Data to access the Internet.
  • Topping up the Account.

Payg T&C's are found in …

Payg-terms-simply-july-2021.pdf and Terms-and-conditions/index. 

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

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mctsred
3: Seeker

Hi @AnnS,

 

thanks for the info - the sim swap tool may work, however could be a problem if they can only send to the original address in the UK.

 

UK mobile number useful to have to be easily contactable when next in UK, that's really why.

 

thanks again!

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mctsred
3: Seeker

Hi @BandOfBrothers,

 

thanks for the info

 

I notice in the leaving us part, it states:

 

Leaving us/suspending the services. We can suspend, restrict (including, without limitation, prevent you from receiving incoming or making or sending outgoing calls and texts) or stop providing all or part of the services if: (i)you do not comply with any the terms of your Agreement with us; (ii)you do not use the service for 180 consecutive days i.e. you do not carry out any chargeable outbound activity such as making an outbound call (excluding calls to 191), sending an SMS, using data or topping up your account

 

in the 'choosing to stop your service' part it states

 

If you choose to stop using the services: If you don’t use the services for 90 consecutive days, we will send you a SMS notifying you to top up your account or make a chargeable outbound call (but not calls to 191), send a chargeable SMS or use your data. If after 45 days from the first notification you fail to do one of the above, we will send you a final notification via SMS for you to use the services. If the services remain unused after 45 days from the final notification, we will disconnect your mobile equipment and you will lose any credit held on your account.

 

so basically, would I be right in assuming that if I top up my account (making note of when it was done) before 180 days is up, and not making a call (due to the lack of 3G coverage) the number will remain active?

 

thanks again for all your assistance!

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BandOfBrothers
17: Community Champion

Yes @mctsred as topping up is considered as an activity on the account.

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

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mctsred
3: Seeker

Hi @BandOfBrothers,

 

that's great news!

 

thanks again! 😀

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