Account access after porting number away

[Enfield]

Hi,

Last month I ported a SIM only contract away from Vodafone but cannot access my account now.

Site says to call a number if this happens but unfortunately the number has no options for this and when I did speak to an advisor she couldn't find the account.

No DD taken out this month but as switchover was in middle of billing period I would expect there to be an outstanding balance. Had no correspondence from Vodafone at all either by letter, email, text.

Anyone have any suggestions?

[Effie]

Hey @Enfield If you drop a message to the Social Media team here they can check for any outstanding balances or any credits that are due to be refunded for you 🙂