Automatic plan update not happened.

[Bilbobaggins1]

Morning everyone.  Was texted by Vodafone 13th November saying that my plan was being upgraded due to the age of the plan.  No extra charge but upgrade will be increase of data and unlimited calls.  A link was sent confirming this and saying that I didn't have to do anything,  the update will happen automatically within 30 days of receiving the text.  That should have been 13th December.  That hasn't happened.  Tried explaining this to online help.  Didn't help.  Actually got through to a shop who told me to wait a few days and if still hasn't happened I need to try my luck with 191.

Anyone have any luck getting things sorted using 191?

Thanks,  Simon.,

[AnnS]

Hi @Bilbobaggins1 

As billing is a month in advance, the change will show on your January bill.  As with all contract changes you will be billed on  pro ratered basis. See here: Pro Rata Billing 

You will be able to see the change on your phone application or online account, if the contract change is not on the following months bill, speak to the Social Team here: Contact Us 

[Bilbobaggins1]

Morning,  thanks for the reply.  I'm not so worried about the bill as such,  more the fact that my plan hasn't been updated as promised within the 30 days.  My old plan is still in place. 

Regards,  Simon.

[Evie]

Hey @Bilbobaggins1 - I understand this is important to get checked and sorted so you're on the correct plan.

We don't have account access over the forum so please follow the link provided by @AnnS to contact us on social media 😊

[Bilbobaggins1]

Morning,  thanks for all the help,  I've copied my query link directly into a Facebook message.  Looking forward to see what they say.

Regards,  Simon.

[MarkD]

That's great @Bilbobaggins1, we're sure our Facebook team will be able to help. 

Let us know how you get on 🙂

[Bilbobaggins1]

Morning.  The Facebook Team,  Ben & Karla were brilliant.  Unfortunately, the upgrade to my plan due to it's age,  was cancelled without me knowing due to the fact I'm no longer on a 12 month contract but a rolling monthly contract so it couldn't happen.  Karla tried her best to get it done for me but just couldn't get it done.  I've tried talking to the 191 team,  I'd have to risk 24-48 hours with no phone usage, and a visit to a Vodafone Branch will only allow me to upgrade my plan at full cost.

Nevemind,  I'll stick with what I've got.  Slightly disappointed though.

Simon.

[Josh]

Good morning to you too! In regards to the plan changes, did Karla explain in detail why this wasn't possible on her end of things? 

[Bilbobaggins1]

Morning Josh,  she said she unable to make the changes at her end,  the only way she could do it would be to cut my phone off for 24 hrs (which I really can't do), to put me onto a new plan.  It's not important,  I've actually looked online with Vodafone for an upgrade to unlimited everything (texts, calls and data) and it would only be an extra £8 or so a month so I might go into a store and get that done (assuming we're not in total lockdown by then).  Just a bit annoying that I got the text and then it can't be done.  Ah well,  I'll get over it,  with Christmas beer!!!

Regards,  Merry Christmas,  Simon.

[hrym]

This seems strange.   I had a plan updated in the same way a few years back and it was definitely on a 30-day rolling basis at the time.   If I remember rightly, it eventually turned out that I'd been put on a new 30-day one with a discount (I think that had a 5 year term) to charge me the same, or possibly slightly less, than I was paying.

I upgraded before the discount term ran out because the then current version of the same plan provided even better value.

Maybe the team could do that for you??