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Back order

T22lko
2: Seeker
2: Seeker

I’ve ordered the 14 pro max and there was no stock, my tracking no longer says back order and no time scale it said 1-2 weeks before and the initial payment has just come out of my bank. I placed the order on the 23rd of last month, does this mean I’ll get it soon ?

9 REPLIES 9

BandOfBrothers
17: Community Champion
17: Community Champion

Have a word with customer services on 191 or Live Chat or the Vodafone Social Media Teams via Facebook Messenger or Twitter DM and they'll check fkr you @T22lko  Contact-us-for-account-specific-queries. 

Schedules fkr delivery can change quite quickly.

I hope you get your phone ASAP.

I wish you all the best. Take care.  😎 

 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

AnnS
17: Community Champion
17: Community Champion

Vodafone will send a text to let you know when the device is ready for delivery @T22lko There is further information here: Orders 

 

If the first device payment has left the bank and is no longer in your pending transactions, it sounds like you should be receiving the phone very soon.  Send the Social Team a message through Twitter or Facebook social channels and they will be able to check this for you.

Had a text off unipart at 2 saying my order is now in stock and DPD will contact me shortly. But still says my order is confirmed and no message from DPD so god knows 

AnnS
17: Community Champion
17: Community Champion

It sounds like the phone is now with DPD @T22lko and you will be contacted shortly. Vodafone always keep you updated throughout the order process and  you  should expect a dispatched email.

 

DPD will also text with a delivery slot saves you waiting in all day.

 

At least you won't have much longer to  wait now.

Thanks a lot, think I should get it tomorrow then ? Sick of waiting 

Will be Saturday earliest now as I got told if they were gonna contact me it would be before 6 

No it’s just annoying 😂 don’t think I’ll get it tomorrow now will probably be Saturday. The text came through at 2 o’clock, think if I was gonna receive the info I’d of got it by now 

BandOfBrothers
17: Community Champion
17: Community Champion

Dpd have an app that you can download which may help @T22lko 

We are customers here like you so understandably have no access to Vodafone's systems.

Fingers crossed for you fingers 🤞 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

I got the app thanks, just very very impatient will probably be waiting till Saturday now