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Can I cancel an eSIM I just added

Anonymous
Not applicable

‎09-03-2021 10:00 PM

My new eSIM is only 11Mb/s whereas if I use wifi to connect to my 5G router, also on Vodafone, I get 250Mb/s

 

I have taken steps to eliminate the issue - eg using a BT Mobile 5G SIM and it seems the speed on the eSIM is the issue

 

Can I cancel the contract because it failed to meet expectations?

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1 REPLY 1

donnyguy
16: Advanced member
16: Advanced member

‎09-03-2021 10:03 PM

Did you port to the eSim from a regular sim? Were you getting better speeds then? 

Only other question that sprung to mind is: is this a new plan? An unlimited plan? You didn't go for the option that caps speeds at 10 meg? 

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