If clearing caches etc does not help then Live chat, customer service on 191 or the Vodafone Social Media team can check things are their end Contact-us-for-account-specific-queries.
Did you ever get this resolved? I'm battling a similar issue. Ruled out password and username issues. Been right through the complaints procedure and still have no fix for the problem after at least 20 days with a complaint and around 2 months with technical support. Username or password have been reset at least 11 times now.
@kinstray To be in a position to offer some help it is better to keep the conversation in one place and give a clear narrative with evidence of what is being experienced.
Vodafone don't officially reply to questions on here (they don't even know who you are, the forum and the Vodafone website are separate entities) it's just other users trying to help.
@kinstray Nobody is unwilling to try to help you. But until the issue is understood it takes a bit of time. I believe that there are some images posted elsewhere, but they are not yet visible to the community until they have been passed by a moderator. Once we can see the images it may be quicker to get an idea of what to suggest.
