Can't receive calls from non-Vodafone numbers, and now SIM swap stuck!

[johna01]

Wonder if anyone has any insights?

My phone has suddenly stopped receiving calls from non-Vodafone networks. I can continue to make calls, and can receive calls from people on Vodafone mobiles, but anyone calling from another network is told that phone is unreachable.

Customer service have tried the lot - resetting phone, checking call forwarding settings, blocking and unblocking account, etc. but no use.

Have been sent a new SIM, and initiated the SIM swap process, but 70 hours later (and multiple phone calls to customer services - all of whom said they will escalate it) and the new SIM is still not active.

Rapidly losing faith that this problem will be resolved, and disappointed in the level of service received so far (promised call backs - but never received).

Any suggestions?

[GEOFFSUMPO]

Hi ive recently swapped to vodafone and cannot get calls from non vodaphone users, did you ever get your problem resolved, thank you Geoff  

[CallumR]

Hey @GEOFFSUMPO thanks for reaching out to us. It seems to me that we'll need to contact our Porting team to have a look into the issue you're facing. 

Please reach out to our Social Media team on either Facebook or X. We'd be happy to help you out.