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Pay monthly

Contract ends I want to switch to pay monthly

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lainas2
2: Seeker

Hi, my contract ends on the 25th of this month. I bought Samsung on contract with Vodafone through Carphone Warehouse. I want to know what should I do to switch to pay as you go or change the network and switch to pay as you go? They said if I won't do anything they will continue charging me over 50 pounds! I was looking into the mobile switching tab on my account and it said I will have to pay 18 pounds early termination fee. This doesn't make any sense, as it's also written that the new bill will be created on the 25th, so it seems like I can't do anything without losing money. Can someone explain this?!

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AnnS
17: Community Champion

Hi @lainas2 

 

From what I understood you mentioned you bought Samsung on contract with Vodafone through Carphone.

 

Never mind, even easier.

 

On the day your contract ends, text PAC to 65075, move the number out to any other network. As you are out of contract no need to wait 30 days and no termination charges with line rental paid in advance you will already have paid for an extra month and Vodafone may well owe you money. Just make absolutely sure you have paid all the charges and have your 0.00 bill in front of you, Vodafone will cancel the direct debit when they have paid the credit or collected any extra charges to the account.

 

If you want to move the number back to Vodafone on PAYG follow the link to keep my Number.

 

edited to add: you will have access to your bills for 6 months, to continue to receive the log in security code, Vodafone recommend setting up an alternative contact number on the account.

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BandOfBrothers
17: Community Champion

It is correct that a Pay Monthly Contract does not end. It instead drops onto a 30 day rolling contract.

To switch to Payg then choose to do this near the end of your contract so any early termination fee is nominal or non existent.

Customer services on 191 or Live Chat can help you to move the contact type.

moving-from-pay-monthly-to-pay-as-you-go. 

How-do-I-switch-between-Pay-monthly-and-Pay-as-you-go. 

Don't cancel your direct debit until the change has happened and you've received the final bill.

The Vodafone Social Media Team's via Twitter or Facebook can also help.

Contact-us-for-account-specific-queries. 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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lainas2
2: Seeker

But they will charge me for the next month on 25th when the contract ends? 

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BandOfBrothers
17: Community Champion

The move from Pay Monthly to Payg takes 30 days @lainas2 

In regards to billing Vodafone would I assume refund any monies taken that then do not belong to them.

This is why it's important to keep your direct debit in place.

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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BandOfBrothers
17: Community Champion

This is a similar thread.

Contract-expiring-want-to-change-to-PAYG. 

@lainas2 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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AnnS
17: Community Champion

Hi @lainas2 

 

From the sound of things you want to transfer your Vodafone number to the new third party Carphone contract.  If this is that you would like to do don't go the PAYG route, far better to port the number out to any other network and port back in.

 

This is your procedure.  

 

Order a PAYG from an alternative network

Text PAC to 65075 when you have the code port the number to the other network PAYG SIM.

Port back in to Vodafone by following this link: Keep My Number follow the link joining from another network

You will have your previous number on the new contract within 24 hours and no waiting 30 days for the number to move to PAYG, plus no extra charges when you are out of contract.  You continue to use the same online account and log in details.

 

As you will be cancelling your previous contract also see here: Cancellation 

 

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lainas2
2: Seeker

No, I don't want any more contracts. I just want a simple pay-as-you-go sim from Vodafone or another network provider. Since I don't use my phone at all these days. 

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lainas2
2: Seeker

Would you recommend me to switch to another network provider 1 day before the contract ends? Would that be enough time? 

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AnnS
17: Community Champion

Hi @lainas2 

 

From what I understood you mentioned you bought Samsung on contract with Vodafone through Carphone.

 

Never mind, even easier.

 

On the day your contract ends, text PAC to 65075, move the number out to any other network. As you are out of contract no need to wait 30 days and no termination charges with line rental paid in advance you will already have paid for an extra month and Vodafone may well owe you money. Just make absolutely sure you have paid all the charges and have your 0.00 bill in front of you, Vodafone will cancel the direct debit when they have paid the credit or collected any extra charges to the account.

 

If you want to move the number back to Vodafone on PAYG follow the link to keep my Number.

 

edited to add: you will have access to your bills for 6 months, to continue to receive the log in security code, Vodafone recommend setting up an alternative contact number on the account.

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lainas2
2: Seeker

I mean I bought Samsung on contract from Carphone, but I don't want to get another contract when this one will end on 25th, I'm not changing the device, I just want to get out of paying anything monthly, I just want to pay for data and other stuff whenever I need it. Will the solution still work? On my dashboard, I can see it states, that my future bill will be 48.81. The same amount is showing under charges. 

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AnnS
17: Community Champion

Yes definitely.

 

As mentioned line rental is paid in advance anything overpaid will be credited back to your bank that's the reason it is so important to keep the direct debit open.

 

This will also the the predicted bill for next month, if you cancel on your contract end date Vodafone will only collect what is due by direct debit.

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lainas2
2: Seeker

Thank you for replying and being patient with me :Smiling: I hope I'll be able to switch without problems then, as I read it takes 1 working day. 

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