Credit Concern

[Bradley09]

Good evening Vodafone,

I currently have 2 contracts with you, however approximately 4 years I defaulted on an account which I believe was due to a cancelled contract and a change of address so an outstanding £41 was not paid. 
I am fully aware of the consequences and this is causing serious issues with my current mortgage application.

Can I please discuss with someone in more detail.

Many thanks.

[Evie]

Hey there @Bradley09 - I understand how important it is to have your credit file reflecting accurately. If it's showing a true history of payment we wouldn't be able to amend this but we can certainly discuss this with you. Since this is an account specific query could you please get in touch with us on social media? Make sure to include a link back to your forum post and your mobile/account number to save you repeating yourself.

[Bradley09]

Hi Evie,

Many thanks for the prompt response. I’ve been rather vague in my message at this stage due to confidentiality so there is more to this apologises.

I’m afraid I don’t have social media, do you have a contact number or email address instead?

Many thanks.

[Mark]

Our Social Media team don't have a phone number you can reach us on @Bradley09, we interact with customers online. You can reach out to our Customer Service team by calling 03333 040 191 from any UK number. If you prefer, you can also speak to us via Live Chat.