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Pay monthly

Data

Nadia_roz
2: Seeker

I have a pay monthly contract and I should get 30 GB of data but it says I can only use 6 and I don’t know how to unlock the rest of my data 

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4 REPLIES 4
AnnS
17: Community Champion

Hi @Nadia_roz 

 

At a guess you may be on a contract with promotional extra data, if this is a good guess, you will use the core 6GB data first with the promotional extra data starting when this has been used.

 

The phone application will always give the data allowance at the full rate and this will include any extra promotional data.

 

If you need further clarification live chat or Customer Services are there to help and answer questions.  Alternatively, follow this link and speak to the Social Team through Twitter or Facebook channels Contact Us 

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Nadia_roz
2: Seeker

I’m guessing that should happen but it just says I ran out of data and I can’t use anymore.

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Nadia_roz
2: Seeker

yes ik but it says I have 24GB of extra data. 

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AnnS
17: Community Champion

Speak to the Social Team @Nadia_roz . they will soon get to the bottom of this and make sure you receive your full allowance. There is a link in the first reply.

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