Delivery

[MEHRDADD]

I received a tracking number along with an order confirmation email for my "Only SIM" plan. The tracking information shows that the package has been delivered, but my mailbox is empty, and I haven't received anything. Is there a difference between Vodafone delivery and Royal Mail delivery? Could you please help me understand what went wrong and assist in locating the missing item?

Thank you.

[Effie]

Hey @MEHRDADD I hope you're well. I can certainly appreciate the concern this would cause and I'm sorry to hear that your order hasn't been delivered. We would need to access your account in order for us to look into this for you. As we have no account access on the Forum, please reach out to the Social Media Team here. 

[MEHRDADD]

Hi Effie, Thank you for your guidance.

[Effie]

You're welcome @MEHRDADD