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Didn’t receive trade in envelope?

2: Seeker

Hello

I have just got the iPhone 12 pro and part of the deal was I am meant to trade in my old iPhone XS. However when I got the parcel yesterday I didn’t get the trade in envelope. How or where do I request one? 
thank you 

 

P.s sorry if this is in the wrong section 

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2 REPLIES 2
17: Community Champion

Vodafone customer services on 191,Live Chat or the Vodafone Social Media Team's via Contact-us-for-account-specific-queries can arrange for a Returns pack to be sent out @eddywatson 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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17: Community Champion

Vodafone customer services on 191,Live Chat or the Vodafone Social Media Team's via Contact-us-for-account-specific-queries can arrange for a Returns pack to be sent out @eddywatson 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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