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Trade in not received?

2: Seeker
2: Seeker

I took advantage of a trade in offer when I upgraded my phone. Rather than sending it off in the post, as I live close to a Vodafone shop, i decided to hand it in there. They took it off me and I had a text message to say they took it off me. That was last Wednesday (3rd April). It’s now been 7 working days (11 days in total) and I’ve had zero confirmation it’s been received by the warehouse. I keep being given different time scales of 4 days, 5 days, 10-14 days but I keep getting messages to say I need to hand it in with the most recent one saying I have 4 days left. Clearly this is out of my control as there is proof on my side and Vodafone’s that the phone was handed over but it’s getting a little concerning that it’s not got to the warehouse. The phone literally had a case and screen  protector on since purchase so it was in immaculate condition so I’m getting very concerned that I’m a good phone down but also £330 credit down as well. Anyone else had this or does anyone know if stressing for no reason?  Thanks in advance 


Community Manager
Community Manager

I'm sorry to see there's been a delay processing your trade in @IsThatBen. Pop us a message via one of our social channels and we'll be more than happy to look into what's caused this and see if we can get everything straightened out for you.