Disgraceful Service

[Vitrac123]

Constantly experiencing technical difficulties, trying to contact them is to write off half your day. Last call to them lasted 3.5 hours fgs! You are left on hold listening to repetitive hold music for ages. Absolutely disgraceful attitude towards their clients. Would not recommend them to anyone. In fact I encourage you to look elsewhere. Just waiting out for my contract to end. I have 8 different devices registered. You would think that would count for something.

[MarkD]

Hi @Vitrac123, we're sorry to hear this! We understand your frustration if you have a query and you can't get through the teams. What was the reason for the call or which department are you wanting to speak with?