Failed Number Port

[WelshPaul]

My old LYCAMOBILE mobile number was supposed to be ported over to Vodafone yesterday (11 October 2023) but as of this morning the porting process hasn't fully completed.

I can use data, send and receive SMS and make outgoing calls all using the newly ported LYCAMOBILE number on my Vodafone SIM, but I CANNOT receive any inbound calls. Anyone who tries to call me on my ported number hears the following pre-recorded message: "You've dialled an incorrect number. Please check the number and dial again."

Timeline of events:

• 9/10/23 Submitted port request for LycaMobile 07950 3xxxxx
• 9/10/23 Port scheduled to take place between 11am - 4pm on 11th October 2023
• 11/10/23 Woke up to find old LycaMobile SIM showing no service
• 11/10/23 Vodafone SIM has full 4G signal
• 11/10/23 Outgoing calls and SMS on my Vodafone SIM correctly show the newly ported LYCAMOBILE number (07950 3xxxxx)
• 11/10/23 Can successfully receive SMS sent to the newly ported LycaMobile number (07950 3xxxxx) on my Vodafone SIM
• 11/10/23 Cannot receive any incoming calls on the newly ported LycaMobile number (07950 3xxxxx).
  Callers hear the pre-recorded message "You've dialled an incorrect number. Please check the number and dial again."
• 11/10/23 Can no longer receive any incoming calls on the temporary Vodafone number (07774 6xxxxx).
  Callers hear the pre-recorded message "The number you have called is not recognised. Please chech the number and dial again."
• 11/10/23 Can no longer receive SMS sent to the temporary Vodafone number (07774 6xxxxx)
• 11/10/23 My Vodafone online account still lists the temporary Vodafone number (07774 6xxxxx)

SUMMARY:
Basically, I cannot receive any incoming calls on my Vodafone SIM and my Vodafone online account still lists the temporary Vodafone number and various "Sorry we can't get this data right now." errors.

I have done the obvious, such as turning off the phone for ten minutes and turning it back on, reset network settings, but still callers hear the pre-recorded message "You've dialled an incorrect number. Please check the number and dial again." when trying to call my ported number. I believe this is the result of a split port and I need the help of the Vodafone porting team to fix this.

[driver99]

Part of the issue is that none of them, Vodafone etc, have confirmed they’ve got up to date info. It’s easy to read the news and just say ‘oh they got hacked let’s wait it out’ but I’d rather someone said, we’ve just checked and Lyca have confirmed your number is on their list to fix, because we have somewhere we can collaborate rather than relying on broken systems to hopefully resolve things. Equally you’re right Lyca are clearly telling lies, there are still issues, but their position is less open ended, ‘we’re done here and we aren’t doing anything more so stop waiting around’ seems to be their stance. It’s pointless Ofcom being around, they’re clearly not coordinating anything. 

[WelshPaul]

I think Lyca Mobile are telling lies left, right and centre. I doubt they have told any of the networks chasing them the truth and the only statement made (as far as I am aware was on the 6/10/23:
https://www.lycamobile.co.uk/en/update

What is interesting is that they are trying to hide this statement from search engine listings:
<meta name="robots" content="noindex, follow"/>

I doubt they liaising with Commissioner's Office ("ICO") or Ofcom!

What's more infuriating is how OFCOM have allowed this to happen! It goes to show just how useless they are to the consumer. Most likely, two or three years from now, there will be a small article about OFCOM issuing a fine and that will be it.

[WelshPaul]

So if you do contact Lyca, after a very long wait.
Lyca Customer Service will inform you that your port has completed, and you are no longer a customer.

So,

1. Lyca can generate PAC codes, front end
2. Gaining Provider can accept PAC, front end
3. Number moves over for outbound calls, inbound texts and outbound texts, Gaining Provider led.
4. Lyca update central OFCOM database that number has left, Lyca back end.

Step 4 is broken, and Lyca CS have no idea about it.

[WelshPaul]

MY NUMBER HAS FINALLY PORTED OVER!!! Yayyyyyyy

[driver99]

So has mine! I got a text just earlier!!

Now completing testing from every network

[WelshPaul]

Others have posted that they have received notifications informing them that they are Will be receiving financial compensation for their delayed ports. Interesting that Vodafone are not doing this? 

[driver99]

I have a complaint open, so will be discussing it

[WelshPaul]

I was just wondering. I'm just glad I have my number off of LYCA! I do hope that LYCA has to pay the cost of all compensation payouts and not the gaining providers as it was LYCA that caused this mess. 

[WelshPaul]

Funny enough, got a text about 15 minutes ago informing me that I will get £1 for each day my port was delayed. 

[driver99]

Snap