Failed Number Port

[WelshPaul]

My old LYCAMOBILE mobile number was supposed to be ported over to Vodafone yesterday (11 October 2023) but as of this morning the porting process hasn't fully completed.

I can use data, send and receive SMS and make outgoing calls all using the newly ported LYCAMOBILE number on my Vodafone SIM, but I CANNOT receive any inbound calls. Anyone who tries to call me on my ported number hears the following pre-recorded message: "You've dialled an incorrect number. Please check the number and dial again."

Timeline of events:

• 9/10/23 Submitted port request for LycaMobile 07950 3xxxxx
• 9/10/23 Port scheduled to take place between 11am - 4pm on 11th October 2023
• 11/10/23 Woke up to find old LycaMobile SIM showing no service
• 11/10/23 Vodafone SIM has full 4G signal
• 11/10/23 Outgoing calls and SMS on my Vodafone SIM correctly show the newly ported LYCAMOBILE number (07950 3xxxxx)
• 11/10/23 Can successfully receive SMS sent to the newly ported LycaMobile number (07950 3xxxxx) on my Vodafone SIM
• 11/10/23 Cannot receive any incoming calls on the newly ported LycaMobile number (07950 3xxxxx).
  Callers hear the pre-recorded message "You've dialled an incorrect number. Please check the number and dial again."
• 11/10/23 Can no longer receive any incoming calls on the temporary Vodafone number (07774 6xxxxx).
  Callers hear the pre-recorded message "The number you have called is not recognised. Please chech the number and dial again."
• 11/10/23 Can no longer receive SMS sent to the temporary Vodafone number (07774 6xxxxx)
• 11/10/23 My Vodafone online account still lists the temporary Vodafone number (07774 6xxxxx)

SUMMARY:
Basically, I cannot receive any incoming calls on my Vodafone SIM and my Vodafone online account still lists the temporary Vodafone number and various "Sorry we can't get this data right now." errors.

I have done the obvious, such as turning off the phone for ten minutes and turning it back on, reset network settings, but still callers hear the pre-recorded message "You've dialled an incorrect number. Please check the number and dial again." when trying to call my ported number. I believe this is the result of a split port and I need the help of the Vodafone porting team to fix this.

[ColinOo]

My failed port-in from Lyca has been on-going for almost a week now, with no success in sight. No incoming calls from any network other than Vodafone (the network port-in from Lyca). Can anyone suggest anything else? Do you think waiting for an eternity is a good option?

[Janey]

Hi @ColinOo Thanks for getting in touch! I can appreciate how frustrating this must be - my team would be more than happy to help. Please pop us a message over on our social channels and we'll take a closer look. 

[driver99]

My suggestion, is get in touch with Vodafone (I used Twitter Direct Message) and request to make a formal complaint. They will open a complaint and a case manager will look at it. Give them all the details, i.e a Timeline, and request they complete the port in request from Lyca. Also, I would email Lyca complaints (complaints at lycamobile.co.uk) and give them all the details of the port out request like PAC code, number, who its going to etc. Also send them a Twitter direct message too. This way you have covered both bases. Then do be patient - Vodafone advised me to wait 24 hours which sounded a fob off, but I get a text later the next day saying its completed.

[WelshPaul]

Does your online account work @driver99? Mine doesn’t. Still shows errors but it does now show the port in number.

[Janey]

Hi @WelshPaul I'm sorry to you're having issue with your online account. Pop our team a message on our socials and we'll look into this 👍

[driver99]

No. Still broken. Complaints are looking into it. (had to open a new case, as can only deal with one thing at a time..!)

[badsector23]

My number transfer deadline was 2nd of October. And unfortunately I was affected by Lycamobile hacking as well. It's 18th and I still can't receive any texts. No incoming calls apart from Vodafone (even those are on and off). Can't send text. Worst part is that I have swapped phone at the same time and while setting up a new one, a lot of the apps want to send text message for confirmation - and I can't receive one. Although I was making a move from O2, my number is originating from Lycamobile and it messed up all of the transfer. Vodafone wasn't that helpful either. I was on the phone with them numerous times and during the first conversation they have mentioned that they are waiting for something from Lycamobile. During next calls they were saying they are waiting for something from O2. And only during a last call few days ago they again came back to the story that Lycamobile holding the transfer up. Only then I have googled and found out about the hacking issue. At no point Vodafone have told me that, which would make more sense and I would be more patient. Although they have said that there's nothing they can do and they are waiting for a previous service provider to get back to them. Anyway ... The fact that some of the replies suggest that they are getting this issue resolved, gives me hope that it will get sorted for me at some point this year.... 

[Janey]

Hi @badsector23  I'm really sorry to see the journey you've had, I can only imagine how frustrating this has been for you. We are aware of an issue where some customers who are or were on Lyca Mobile are experiencing issues with calls, text and data. - I apologise that you've been impacted. If you'd like any further help with this, please feel free to pop my team a message over on our social channels.

[WelshPaul]

My online account fixed itself overnight as it was working this morning. I guess it just takes a few days after porting in to update everything on the backend. 

[Effie]

Thanks for letting us know @WelshPaul I'm glad it's now up and running!