Failed credit check but yet took the money...

[Imovedto02]

Really annoyed with Vodafone. Love the network for service but disappointed that you took money after a failed credit check of £59. I'm more annoyed as been a voxi SIM only user for 3 years now. I have now got a contract no issue with 02 so Vodafone have lost a customer. 

I have spoken to my bank who confirmed Vodafone have taken the money from my account, I can't see any information to say when you will return my money.  

[Imovedto02]

Can someone from Vodafone please message me as I want my money back and I have no information or account number as a reference. 

Disappointed as there chat options don't even work. 

[Andy]

Hi @Imovedto02 👋 We can certainly look into this for you. As we don't have account access over this forum, could you please reach out to us via the details in this link and we will be happy to help get this resolved.