On 01/11, I tried to purchase a broadband plan with Vodafone - redirected from Uswitch. I have attempted around 5 times but a brief message about a credit check error flashed each time. Yet still received web order summaries (but no orders/ plans subscribed).
On 07/11, I attempted another order over the phone with an adviser. The adviser was unable to progress past the credit check stage and contacted the Finance team. It appears Vodafone attempted hard Credit Checks during my earlier orders, and I was no longer allowed to apply for another 90 days. The adviser mentioned multiple customers who use third-party sites (USwitch) received the same faulty credit error messages.
Later in the week, I checked my credit score to find it has dropped from 976 to 722! I have spoken to Experian and attempted to dispute this, however, they were unsuccessful and directed me to contact the Quality Assurance Department (Vodafone) - any forms or contact numbers? Tried calling the helpdesk but I was disconnected half way through the call.
Could I get this false hard credit check search rectified?
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