Back to Help and Support
Pay monthly

A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

Resolved! Roaming Allowance on Plans with 5x Data

I started my plan back in November during one of the 5x data allowance offers was active.  When I look at the details of my plan in my account is shows that it is a Red 20GB plan with a recurring extra of 80GB additional data.  The plan was never adv...

rhino7 by • 4: Newbie
  • 3048 Views
  • 4 replies
  • 0 thanks

Contract plan detail on bill

Hii took an addition line as an existing customer . It was the existing contract red 15 gb plan.  This was discounted to £8 and had an additional 10gb of datamy account just shows 5gb of data (price is correct at £8) and calls it Red 5gbis this corre...

'International Saver' Minutes Extra - Usage over a month?

Hi all..  I'm hoping to understand how this addon works.. If I activate say the 'Saver 100' slider in my VF App, do I get the 100 minutes for 30 days from that time to use them? I'm a little confused as in the T&Cs there's someting about using them c...

Rye1 by • 4: Newbie
  • 1778 Views
  • 2 replies
  • 0 thanks

Credit File Support

I most recently contacted the Vodafone team on March 18, 2021 to discuss the account related to my daughter’s telephone #. I was the named account holder, prior to May 2020 when we closed the account. My daughter later opened a new contract (retainin...

YOUNGMML by • 2: Seeker
  • 1906 Views
  • 2 replies
  • 0 thanks

How do I get a complaint taken seriously?

I made a complaint some weeks ago about an account issue and it has made zero progress in this time. The problem I am getting is that when I log in to my online account it tells me that I can upgrade. When I click on the button to proceed I'm redirec...

Vodafone not taking money/ruining my credit score

Hello,my name is Tiphaine and I really hope you can help me. I realised at the start of March that Vodafone have not been taking money from me since October, however I never cancelled my direct debit. I was never notified either via email, text or an...

Both numbers being used after port

I've recently swapped to vodafone on a new phone from giffgaff and have brought my number with me Old giffgaff number I want to keep lets call (111)New number assigned my vodafone I want to lose lets cal (123)I used a pac code and got the text saying...

TomAW_ by • 2: Seeker
  • 6799 Views
  • 2 replies
  • 0 thanks

CPI Increase

Would be intrigued to know where the 1.4% rise came from in your email as according to ONS as at Feb 2021 it is 0.7% and the March 2021 figures aren't out yet!  Also are you using RPI as per your email or CPI as there is a subtle difference, although...

JM1955 by • 1: Seeker
  • 1610 Views
  • 2 replies
  • 3 thanks
Labels
Top Thanked this week
View all