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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

'International Saver' Minutes Extra - Usage over a month?

Hi all..  I'm hoping to understand how this addon works.. If I activate say the 'Saver 100' slider in my VF App, do I get the 100 minutes for 30 days from that time to use them? I'm a little confused as in the T&Cs there's someting about using them c...

Rye1 by 4: Newbie
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Credit File Support

I most recently contacted the Vodafone team on March 18, 2021 to discuss the account related to my daughter’s telephone #. I was the named account holder, prior to May 2020 when we closed the account. My daughter later opened a new contract (retainin...

YOUNGMML by 2: Seeker
  • 1879 Views
  • 2 replies
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How do I get a complaint taken seriously?

I made a complaint some weeks ago about an account issue and it has made zero progress in this time. The problem I am getting is that when I log in to my online account it tells me that I can upgrade. When I click on the button to proceed I'm redirec...

Vodafone not taking money/ruining my credit score

Hello,my name is Tiphaine and I really hope you can help me. I realised at the start of March that Vodafone have not been taking money from me since October, however I never cancelled my direct debit. I was never notified either via email, text or an...

Both numbers being used after port

I've recently swapped to vodafone on a new phone from giffgaff and have brought my number with me Old giffgaff number I want to keep lets call (111)New number assigned my vodafone I want to lose lets cal (123)I used a pac code and got the text saying...

TomAW_ by 2: Seeker
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CPI Increase

Would be intrigued to know where the 1.4% rise came from in your email as according to ONS as at Feb 2021 it is 0.7% and the March 2021 figures aren't out yet!  Also are you using RPI as per your email or CPI as there is a subtle difference, although...

JM1955 by 1: Seeker
  • 1592 Views
  • 2 replies
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Resolved! CPI

Hello, just a quick question, I’m looking to take out a sim only plan, if I did this today would I still be subject to this years CPI? Or would it now be in 2022?if it’s this year what date could I wait to join to miss this years?  thanks 

a_ukboy by 4: Newbie
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£550 Vodafone bill, need advice

Hi UKPF!So as the title suggests, my sister has just been hit with a £550 vodafone mobile phone bill. She started a 2 year contract 4 months ago, and for the first 3 mVidMateonths, as a perk, she received unlimited data usage. However, this month the...