Got email “ Important changes to our pricing”

[lukaszorlas]

Does this change makes me eligible for terminating contract without penalty?

 

[Amanda]

Hey @lukaszorlas 👋 Changes made to out of bundle charges doesn't usually mean you can cancel without penalty.  

When any changes like this are made, we normally evaluate all accounts and if we do think any users would be significantly impacted in any way, we'd reach out to them separately prior to the changes taking place. 

If you have any further questions or would like us to check anything out, please come and chat to my team over on social media. 

[simax]

I’ve not received this email…? Is it account or plan specific?

[Evie]

Hi @simax - I understand that this is important to clarify. As Manda mentioned before when any changes like this are made, we normally evaluate all accounts and if we do think any users would be significantly impacted in any way, we'd reach out to them separately prior to the changes taking place. 

If you would like me to check over your account to see if you'll effected by this, please get in touch via social media. Make sure to include your mobile/account number, a link back to this forum thread and your forum username so you don't have to repeat yourself.

[simax]

Hi Evie,

I’m not impacted as I don’t usually call out-of-bundle - I was just curious.