How to apply Advantage discount after sale?

[Jayce05]

The last time I applied a Vodafone Employee Advantage discount, I had to do it within the first 30 days after I had joined a new plan - but now I can't find any option to apply the code anywhere. I keep seeing "apply at checkout" but I wasn't told I had to do this while I was upgrading my plan!!! I have always had the discount, and I want to continue using it with my new code. Where do I go?

[AnnS]

Hi @Jayce05 

If you have been given a new Advantage code it has to be against a non discounted or plan on promotion, if the plan already has a discount you won't be able to apply the code.  See here for Terms: Advantage Terms and Conditions 

[Jayce05]

It isn't already discounted. That wasn't my question.

[Mark]

If you've previously had a discount through the Vodafone Advantage scheme @Jayce05, you can enter your email address in our online portal to access your codes.

[Jayce05]

I have my code. My question was how do I apply the discount to my plan.

[Mark]

Since 17 August, adding an advantage discount to your account is an online only process and should be set up before your purchase is done @Jayce05 . I'm sorry if this hasn't been explained to you previously, all companies involved in the scheme have been advised of the change. If you pop us a private message via one of our social channels, we'll be more than happy to look into getting this raised manually for you on this occasion.

[mattusty]

Hi there I’ve had exactly the same experience upon renewing my contract this week - I have my discount code and was told on the phone to apply this after the contract was signed and my phone had been received. I now find this can only be applied at checkout online? Can someone help me please